Field Service Technician

DIGI America (TERAOKA Group); Boston (MA); On-site; USD 40,000 - 60,000; Full time

Job summary

DIGI America is seeking a Service Technician to provide on-site calibration, maintenance, and repair of equipment. This full-time role includes travel and requires strong troubleshooting skills, along with an associate's degree or equivalent experience. Join a leading company in the retail appliances and electrical equipment industry, where you'll have the opportunity to grow and set new standards in customer service.

Qualifications

• Prior experience in field service preferred.
• Valid driver’s license with a clean record required.
• Ability to obtain Weights and Measures certification within 6 months of hire.

Responsibilities

• Calibrate, maintain, and repair equipment on-site.
• Provide phone support for DIGI services.
• Install equipment and perform site surveys.

Skills

Troubleshooting

Diagnostic skills

Electrical principles

Mechanical principles

Education

Associate’s degree

Job description

2 days ago Be among the first 25 applicants

At DIGI, we are always searching for a new balance.

Our vision is to create new standards.

Using original technology, we set new market standards. When these standards become commonplace, we challenge conventions and create the next standard. We are continually striving to create a new balance.

Responsibilities

• Calibrate, perform preventative maintenance, service, and repair equipment on-site at customer locations.
• Meet or exceed customer service level agreements.
• Provide L1/L2 phone support for DIGI services.
• Perform site surveys prior to installation.
• Install equipment.
• Maintain all required documentation.
• Manage service vehicle and parts inventory.
• Participate in on-call rotation to support customers.
• Stand, squat, and kneel in various environments for extended periods.
• Drive long distances between customer sites.
• Perform other duties as assigned.

Qualifications

• Associate’s degree or equivalent experience preferred.
• Prior experience in field service preferred.
• Valid driver’s license with a clean driving record.
• Basic understanding of electrical and mechanical principles.
• Strong troubleshooting and diagnostic skills.
• Ability to obtain Weights and Measures certification within 6 months of hire.

Travel

Travel required, with up to 10% including overnight stays.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Quality Assurance

Industries

• Retail Appliances, Electrical, and Electronic Equipment

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