IT Onsite Technician

Hemmersbach GmbH & Co. KG; New York (NY); On-site; USD 50,000 - 75,000; Full time

Job summary

Hemmersbach is seeking an experienced Onsite Technician to join its team in New York. The role involves providing technical support, troubleshooting, and maintaining IT infrastructure for clients. Suitable candidates should have relevant IT experience and strong communication skills. Join a company that prioritizes social responsibility and customer satisfaction.

Benefits

Health/Medical insurance

Internal career development program

International job opportunities

Onboarding program

Buddy program

Vision Insurance

Qualifications

• 18 months of IT experience or equivalent.
• 1-2 years AV experience.
• Experience in OS, Apps, and H/W installation.

Responsibilities

• Provide technical support onsite to clients at their location.
• Diagnose and resolve hardware/software issues.
• Install, configure, and maintain systems.

Skills

Excellent communication

Customer service

Knowledge of TCP/IP and networking protocols

Ability to work independently

Flexibility to work outside of normal hours

Job description

Enthuse customers and provide best experience through best in class hardware, software and technical support services

Contact us directly if you have any questions about this open job position

• 18 months of IT experience (or equivalent)
• 1-2 years AV Experience
• Experience in OS, Apps and H/W installation and troubleshooting depending on project products
• Excellent communication and customer service skills
• Ability to work independently and as part of a team
• Flexibility to work outside of normal business hours, as needed
• Knowledge of TCP/IP and networking protocols

Hemmersbach is seeking an experienced Onsite Technician at an L2 level to join our team. As an Onsite Technician, you will provide technical support to our clients at their location, troubleshooting and resolving hardware and software issues, as well as configuring and maintaining their IT infrastructure.

Responsibilities:

• Provide technical support onsite to our clients at their location
• Diagnose, troubleshoot, and resolve hardware and software issues for desktops, laptops, and other peripherals
• Install, configure, and maintain hardware and software systems
• Participate in project rollouts and deployments
• Maintain accurate records of repairs, inventory, and equipment
• Communicate effectively with clients, team members, and management

Be part of us

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.

• Buddy program
• Health/ Medical insurance
• Internal career development program
• International job opportunities
• Onboarding program
• Vision Insurance

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