IT Service Desk Technician L2

Jobs via Dice; Livingston (NJ); On-site; USD 10,000 - 60,000; Full time

Job summary

Jobs via Dice seeks a Mid-Senior level IT Service Desk Technician L2 in Livingston, NJ, focusing on providing technical support in predominantly MAC and some Windows environments. The role entails overseeing IT operations, ensuring customer satisfaction, and collaborating with various stakeholders to maintain technology efficiency.

Qualifications

• 3+ years experience in IT end user support in 85% MAC, 15% Windows environments.
• Experience with MDM tools like Intune, SmartImager.
• Hands-on with ticket management platforms like ServiceNow.

Responsibilities

• Provide technical assistance and support to internal end users.
• Ensure physical IT technology in the office is operational.
• Engage with employees experiencing IT-related service issues.

Skills

IT end user support

SaaS applications

Desktop Support

customer focused

Job description

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Dice is the leading career destination for tech experts at every stage of their careers. Our client, Milestone Technologies, Inc., is seeking the following. Apply via Dice today!

NO C2C – NO VENDORS – NO RELOCATIONS – NO 3rd parties

Self W2 - Level 2 IT Service Desk Technician currently in Livingston, NJ. Area.

Location: On site daily in Livingston, NJ.

Contract length: 12 months.

Pay range: $38-42/hr. (Based on matching experience)

REQUIRED experience:

• 3+ years of IT end user support experience in an 85% MAC and 15% Windows environment at enterprise level companies.
• Active and recent experience with SaaS applications.
• Prior experience providing Desktop Support at Tier 2 levels as well as being an active member of an on-call support rotation.
• Experience using desktop imagining and MDM tools, such as Intune, SmartImager, Imperious, and SmartDeploy.
• Thorough knowledge of PC hardware, PDA devices, desktop software, Windows 10 and 11, O365, anti-virus, internet browsers, and network connectivity.
• Hands-on experience working with and updating support tickets in a ticket management platform such as ServiceNow, Zendesk, or Jira.
• Customer focused approach to delivering excellent service and support to internal customers.
  
  

The Level 2 IT Service Desk Technician provides basic technical assistance and support to internal end users as well as augments the IT Service Desk Team by performing repetitive tasks and functions, such as imagining hardware, swapping devices, and counting IT hardware inventory.

Responsibilities:

• Be the face of IT to corporate employees in the respective office location.
• Ensure that the physical IT technology in the office is operational (e.g. AV rooms, Wi-Fi, badge readers, cameras, etc.).
• Oversee the suite of collaboration tooling in use and ensure end users have great experiences using the tools provided.
• Work to improve the procurement and asset management practices for IT hardware and software.
• Be responsible for the physical inventory of computer assets and ensure the local equipment is tracked efficiently and securely.
• Work with Finance and IT leadership to manage budgets and costs for IT spend.
• Work with a broader IT team to provide training, documentation, and learning opportunities to peers and IT staff on support processes and techniques.
• Execute standard Onboarding & Offboarding processes for employees joining and leaving the company.
• Engage directly with employees and internal users who are experiencing IT related service issues. Resolve incidents such as network access, hardware break/fix, and software related problems as well as execution of defined service requests (e.g., installing licensed software, provisioning user access to software applications).
• Use defined escalation processes to escalate support issues that require staff with specialized skills or higher-level administrative permissions to resolve.
• Utilize standard operation procedures (SOPs) to perform routine tasks and work with engineering teams to define new SOPs for common support functions.
• Participate in after-hours, on-call support rotation.
  
  

The estimated pay range for this position is $39/Hr. - $42/Hr. Exact compensation and offers of employment are dependent on job-related knowledge, skills, experience, licenses or certifications, and location. We also offer comprehensive benefits. The Talent Acquisition Partner can share more details about compensation or benefits for the role during the interview process.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Information Technology

• Industries

  Software Development

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