L1 End User Support Technician

F2Onsite; Fort Lauderdale (FL); On-site; USD 45,000 - 65,000; Full time

Job summary

F2Onsite is seeking an L1 End User Support Technician for a long-term project in Fort Lauderdale. The technician will be responsible for providing hardware and software support to users on-site. Ideal candidates will have strong troubleshooting skills and excellent communication abilities, working Monday through Friday, from 8 AM to 5 PM.

Qualifications

• Entry level position for L1 End User Support Technician.
• Candidates must maintain professionalism and open communication.
• Toolkits are required for hardware troubleshooting.

Responsibilities

• Assist users by documenting issues and performing troubleshooting.
• Guide users in creating Incidents or Service Requests for further assistance.
• Maintain a professional demeanor on-site and report issues promptly.

Skills

Laptop hardware troubleshooting

Software and application support

Strong communication

Customer service skills

Experience with ticketing systems

Tools

Standard toolkit

Job description

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We are looking for an L1 End User Support Technician for a long-term project based on-site in Ft. Lauderdale, FL, working five days per week (MondayFriday, 8:00 AM 5:00 PM, with a 1-hour unpaid lunch).

Position Details

• Location: On-site in Ft. Lauderdale
• Schedule: Monday Friday, 8:00 AM 5:00 PM (1-hour unpaid lunch)
• Hours: ~8 hours per day, 40 hours per week (Not to exceed without prior approval from WO Manager and our Client)
• Project Duration: Lont-Term Assignment
  
  

Job Responsibilities:

This is an End User Support role where the technician will assist users by creating a ticket to document the issue and performing hardware and software troubleshooting.

For more complex issues requiring further troubleshooting at a user's desk or a conference room, the technician will guide the user in creating an appropriate Incident or Service Request, ensuring the responsible team addresses the issue through standard support channels.

Required Skills

Required Skills & Experience:

• Laptop hardware troubleshooting
• Software and application support
• Strong communication and customer service skills
• Experience with ticketing systems
  
  

Additional Expectations

• Professionalism & Communication: Maintain a professional demeanor and open communication on-site. Any issues, late arrivals, or concerns must be reported immediately to both the site contact and WO Manager.
• Required Tools: Standard toolkit
• On-Site Identification: Please identify yourself as an NSC Global Technician while on site.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Contract

Job function

• Job function

  Information Technology

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