Service Technician III

Windsor Communities; Issaquah (WA); On-site; USD 43,000 - 54,000; Full time

Benefits offered by this job

40% housing discount

Annual vacation & personal time

Sick time & paid time off benefits

Cellphone stipend $50/mo

Accessory allowance $200/yr

Tuition assistance

Job summary

Windsor Communities is seeking an Apartment Service Tech III at The Estates at Cougar Mountain in Issaquah, WA. The role demands hands-on maintenance across HVAC, plumbing, electrical, and carpentry with leadership responsibilities and on-call duties.

You will manage work orders, oversee vendors, and help prepare units for new residents while upholding safety standards and excellent resident service.

Qualifications

• Requires intermediate competency with HVAC, plumbing, electrical, appliance repair, painting and carpentry.
• Minimum 3 years in apartment maintenance; leadership or supervisory experience preferred.
• Experience ordering supplies, creating purchase orders and processing invoices.
• Experience managing vendors, contractors and suppliers.

Responsibilities

• General maintenance across HVAC, plumbing, electrical, carpentry and appliances.
• Complete work orders, close within 24 hours and assign as needed.
• Prepare vacant units for new residents and manage make-ready with vendors.
• Respond to emergency repairs and participate in on-call rotations.
• Perform preventive maintenance and ensure safety/compliance.
• Manage inventory and purchase orders under direction of Service Manager.
• Maintain records of maintenance activities and use PM/software tools.
• Provide professional customer service to residents and coordinate with vendors.
• Collaborate with property management to resolve issues.

Skills

HVAC

Plumbing

Electrical

Carpentry

Painting

Appliance repair

Leadership

Vendor management

Customer service

Education

High school diploma or GED

HVAC/plumbing/electrical certifications preferred

Tools

HappyCo

Hand tools

Power tools

Smart devices

PM software

Job description

Apartment Service Tech III | The Estates at Cougar Mountain - Issaquah, WA

The Estates at Cougar Mountain is a garden style community consisting of 247 apartment homes.

For the fifth year in a row, Windsor Communities is the recipient of 2025 Kingsley Excellence Award achieving the top award for Overall Customer Service.

Successful Service Technicians can come from a variety of backgrounds including apartment maintenance, HVAC, general labor, construction, hotel, general building maintenance, and work order management. Must have intermediate competency with HVAC, plumbing, electrical, appliance repair, painting, and carpentry. Must be available to be part of a rotating on call schedule for after hours and weekend emergency response.

Schedule: Available to be on call once every 3 weeks when fully staffed.

Compensation: Our company considers a range of factors including education and experience when determining base compensation.

Hourly: Starting at $31.51 - $39.39 per hour, depending on years of experience, tenure, and location. Annual Starting Comp: $65,540 - $81,931.

Key Responsibilities:

• General Maintenance: Perform routine maintenance tasks including plumbing, electrical, HVAC, carpentry, and appliance repairs. Maintain property curb appeal and all pool/spa/fountains.
• Work Orders: Complete work orders efficiently and ensure they are closed out within 24 hours. Assign work orders as necessary to team members. The system currently utilized is HappyCo.
• Unit Turnover: Prepare vacant units for new residents, including painting, cleaning, and necessary repairs. Work with vendors/contractors to manage the make ready process.
• Emergency On-Call Repairs: Respond to emergency maintenance requests and after-hours calls in an on-call rotation. Weekend work is a requirement.
• Preventive Maintenance: Conduct regular inspections and preventive maintenance on all equipment and systems (e.g., HVAC, plumbing, electrical, Fire & Life Safety) to ensure proper functioning and to prevent potential issues.
• Safety and Compliance: Ensure compliance with all safety regulations and policies. Maintain a clean and safe working environment using proper PPE (Personal Protective Equipment).
• Inventory Management: Manage and track inventory of maintenance supplies and equipment. Order supplies and create purchase orders as needed with direction from the Service Manager.
• Record Keeping: Maintain accurate records of maintenance activities, repairs and daily mechanical rounds. Utilize computer, smart phone, and tablet.
• Customer Service: Interact with residents in a professional and courteous manner, addressing their concerns promptly and effectively. Support the company’s values and culture. Interact professionally with contractors, vendors, and suppliers.
• Team Collaboration: Work closely with the property management team to identify and resolve maintenance issues.

Benefits:

• Enjoy a 40% housing discount (pending standard credit and background approval for all occupants), with the opportunity to increase to 50% after just two years of employment with us!
• Annual vacation, and personal time, including:
  • 1 hour of paid sick and safe time for every 30 hours worked, 10 days of paid vacation time accrued bi-weekly, 6 weeks of paid parental leave after completing one year of employment, 10 paid holidays annually, and up to 3 floating days.
• Bi-annual regional sales, service, and performance awards.
• $50/month cellphone stipend, $200 annual accessory allowance, and tuition assistance.

For more information, visit: Benefits!

Your Skills & Experience

Education

High school diploma or GED. Technical training or certifications in relevant fields (e.g., HVAC, plumbing, electrical) preferred.

Experience

• Minimum of 3 years of experience in apartment maintenance or a related field.
• Minimum of 2 years of experience in a leadership or supervisory role.
• Experience ordering supplies, creating purchase orders, and processing invoices
• Experience managing, scheduling and overseeing vendors, contractors and suppliers
• Proficient in using hand and power tools.
• Strong experience in HVAC, plumbing, electrical, and general maintenance repairs.
• Excellent problem-solving skills and attention to detail.
• Ability to work independently and as part of a team.
• Excellent communication and interpersonal skills.
• Experience and ability using smart devices and property management software.
• EPA Type II preferred or ability to become certified within 90 days of start date.
• CPO (Certified Pool Operator) preferred or ability to become certified within 90 days of start date.

Physical Requirements

• Ability to lift and carry up to 50 pounds.
• Ability to stand, walk, bend, and climb stairs/ladders for extended periods.
• Comfortable working in various weather conditions and environments.

Windsor Communities provides training, mentoring, growth, and advancement opportunities for our valued associates.

Windsor Communities is dedicated to creating exceptional experiences for both residents and associates.

Join a growing organization that embodies our core values of “Accountable, Inclusive, Energizing and Courageous,” Windsor's mission is to create communities where people feel truly cared for.

The company participates in the federal government’s E-Verify program, which confirms employment authorization of all newly hired employees through an electronic database maintained by the Social Security Administration and Department of Homeland Security. Click here for the "Notice of E-Verify Participation" and "Right to Work".

Windsor Property Management Company is an Equal Opportunity Employer.

To report any concerns that this notice is not fully compliant with Washington law, contact [e-mail].