Service Technician II: On-Site Diagnostics & Repairs

Tulsa Winch, Inc.; Jenks (OK); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

401K Plan

Medical Insurance

Dental Insurance

Vision Insurance

Wellness Programs

Health Savings Account

Disability Insurance

Life Insurance

Tuition Assistance

Paid Time Off

Job summary

Tulsa Winch, Inc. is seeking a service technician to support field and shop operations at our Jenks, OK facility. You will handle RMAs, perform repairs, and document test procedures while delivering on-time service and quality standards.

You will provide field support, mentor junior technicians, and contribute to continuous improvement initiatives under LEAN practices. A bonus program may apply based on performance metrics.

Qualifications

• Must have a safety-focused, positive, professional and respectful attitude and communications always within and outside TWG and / or Dover OPCS, both domestically and internationally.
• Must demonstrate the ability to recognize problems, the willingness to respectfully confront problems and demonstrate problem solving skills.
• Must learn and apply LEAN process improvement concepts as required.
• This position is eligible to earn a discretionary bonus based on performance metrics and other criteria outlined in our applicable bonus plan.

Responsibilities

• Assist in the daily workflow of the Service group, including scheduling of RMAs, Validation Test, Service calls, or other tasks as assigned by Leadership.
• Provide root cause analysis data to applicable departments.
• Repair parts, assemblies performing mechanical tasks.
• Write detailed repair procedures and or test reports as directed and maintain in Test Procedure library/Standards Library.
• Write RMA’s as required on units to be returned for repair or credit and prepares sales orders for RMA repairs.
• Provide field support as assigned; including (not limited to) on-site diagnostics, repairs, part sales, and customer presentations.
• Keep record of service calls, sales orders, RMA’s, warranties and credits as directed and required.
• Serve as trainer and mentor to new technicians in the area as needed.

Skills

Safety-focused

Problem solving

Willingness to learn

LEAN concepts

Job description

Tulsa Winch, Inc. is seeking a service technician to support field and shop operations at our Jenks, OK facility. You will handle RMAs, perform repairs, and document test procedures while delivering on-time service and quality standards.

You will provide field support, mentor junior technicians, and contribute to continuous improvement initiatives under LEAN practices. A bonus program may apply based on performance metrics.