Service Technician II — Field Diagnostics & Lean Improvement

TWG; Jenks (OK); On-site; USD 40,000 - 60,000; Full time

Job summary

TWG is seeking a Service Technician to support the Service group operations in Oklahoma. You will assist with RMAs, testing, on-site diagnostics, repairs, and field support while maintaining detailed records and contributing to continuous improvement.

You will be expected to embody safety, professionalism, and a proactive approach to learning and applying LEAN concepts across daily tasks and team initiatives.

Qualifications

• Safety-focused, positive, professional attitude in all communications.
• Ability to recognize problems and pursue effective solutions.
• Willingness to learn and develop new skills.
• Knowledge of LEAN process improvement concepts.

Responsibilities

• Assist in the daily workflow of the Service group, including scheduling RMAs, Validation Test, Service calls, or other tasks as assigned by Leadership.
• Provide root cause analysis data to applicable departments.
• Repair parts and assemblies performing mechanical tasks.
• Write detailed repair procedures and test reports and maintain in Test Procedure library/Standards Library.
• Write RMA's as required on units to be returned for repair or credit and prepares sales orders for RMA repairs.
• Provide field support including on-site diagnostics, repairs, part sales, and customer presentations.
• Keep record of service calls, sales orders, RMA's, warranties and credits as directed and required.
• Serve as trainer and mentor to new technicians in the area as needed.

Skills

Problem solving

Lean concepts

Safety awareness

Professional communication

Willingness to learn

Job description

TWG is seeking a Service Technician to support the Service group operations in Oklahoma. You will assist with RMAs, testing, on-site diagnostics, repairs, and field support while maintaining detailed records and contributing to continuous improvement.

You will be expected to embody safety, professionalism, and a proactive approach to learning and applying LEAN concepts across daily tasks and team initiatives.