Service Technician II

Canada's Wonderland; San Antonio (TX); On-site; USD 18,000 - 26,000; Part time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid Time Off

401k with matching

Free park entry for employee and guest

Job summary

Six Flags Fiesta Texas in San Antonio, TX is seeking a part-time Service Technician II to support IT infrastructure, perform daily maintenance, and troubleshoot hardware and software across the organization.

The role requires 18+ years of age with weekend availability and a valid driver's license. CompTIA A+/Network+ preferred, with about 2 years IT experience and a high school diploma or equivalent.

Qualifications

• High School diploma or equivalent required.
• CompTIA A+ or Network+ certification preferred.
• About 2 years of IT experience in a related field is preferred.

Responsibilities

• Perform daily maintenance and troubleshooting tasks for IT infrastructure.
• Assist with hardware and software management.
• Log, monitor, and close IT service requests using Service Desk software.

Skills

IT experience

Detail oriented

Independent worker

Organizational skills

Customer service mindset

Education

High School diploma or equivalent

CompTIA A+ or Network+ certification

Tools

Windows 10 administration

Service Desk software

POS systems

Job description

Service Technician II (Part-Time)

Job Type: Part- time with benefits

Pay Rate: $16/hr

Category: Information Technology

Location: Six Flags Fiesta Texas in San Antonio, Texas

WHAT WE PROVIDE:

This is a part- time position at Six Flags Fiesta Texas, in San Antonio, TX. This position features competitive pay, starting at$16/hour with a generous benefits package which includes Medical, Dental, Vision, Paid Time Off (Vacation, Sick and Jury Duty), and 401k with matching.

Additionally, all Six Flags employees have access with perks such as: Free entry to any Six Flags Park for all employees and a guest with each visit, additional complimentary tickets for friends and family, 25% discount off merchandise for all employees, flexible scheduling with daily and biweekly pay available.

A minimum average of 30+ hours per week is offered and expected on a year-round basis with flexible scheduling.

Responsibilities:

As a Service Technician II at Six Flags Fiesta Texas, you will be responsible for performing daily maintenance and troubleshooting tasks, supporting the IT infrastructure, and assisting with hardware and software management. This position plays a crucial role in maintaining system functionality and providing exceptional support across the organization.

HOW YOU WILL DO IT:

• Under minimal direction, monitors Serivice Desk communication channels. Responds and records service requests and incidents in the ticketing System. Updates tickets with appropriate information thoughtout the ticket lifecycle.
• Conduct daily status checks on systems such as UPS, servers, firewalls, and network switches; promptly report any issues to the Information Systems Leadership or relevant support teams.
• Assist in the administration and maintenance of a Windows 10 environment, ensuring consistent performance and reliability.
• Provide courteous and timely responses to incoming support requests via phone and other channels.
• Diagnose and resolve issues with computers, telephones, point-of-sale (POS) systems, and other hardware.
• Perform hardware and software installations on Windows-based PCs.
• Use Service Desk software to log, monitor, and close IT service requests, ensuring accurate documentation and efficient tracking.
• Support the administration and maintenance of phone and voicemail systems.
• Adhere to established departmental and organizational standard operating procedures and policies.
• Acts as a technical liaison between IT and guests and other associates. Always acts in a professional and respectful manner.
• Perform additional duties as assigned by the Information Systems Leadership team.

Qualifications:

• Must be at least 18 years of age.
• Available to work weekends (Sat- Sun) along with select weekdays.
• Valid Driver's License required.
• CompTIA A+ or Network+ certification preferred.
• About 2 years of IT experience in a related field is preferred.
• High School diploma or equivalent is required; some college coursework is preferred.
• Detail-oriented, self-motivated, and able to work independently with minimal supervision.
• Excellent organizational and time-management skills.
• Proven ability to learn and support new hardware and software applications quickly.
• Physical ability to lift and carry up to 40 lbs.
• Knowledge of commonly used operating systems and software applications is preferred.
• Available to work nights, weekends and holiday periods to meet business needs.