Service Technician I

Securitas Technology; Des Moines (IA); On-site; USD 52,000 - 75,000; Full time

Benefits offered by this job

Paid company training

Medical, Dental, Vision, and Life Ins.

401K with match up to 6%

Paid vacation, holiday, and sick time

Educational Assistance

Company vehicle, laptop, and cellPhone

Job summary

Securitas Technology – a global leader in integrated security solutions – is seeking an Alarm Technician to support post-installation issues and perform special project work. You will respond to trouble tickets, diagnose system faults, and perform on-site software upgrades and configuration changes.

Ideal candidates have a high school diploma, experience with access control and CCTV, and certifications such as NICET, ESA or NTS.

Qualifications

• High School diploma or equivalent required.
• Experience installing and troubleshooting low voltage equipment.
• Strong working knowledge of commercial access control, CCTV, burglary alarm, intrusion, and fire alarm systems.
• NICET certification or State Fire License preferred.
• ESA/NTS certifications preferred.

Responsibilities

• Respond to trouble tickets to ensure application uptime and system performance.
• Diagnose and resolve application and system issues.
• Execute preventative maintenance to maximize availability and identify faults.
• Perform on-site installations of software upgrades and major modifications.
• Document system modifications in change control system.
• Produce technical documentation for deployment to both technical and non-technical audiences.
• Pre-deployment testing of upgrades and modifications.
• Assist with end-to-end project tasks as needed.

Skills

Low voltage installation

Troubleshooting

Network/IP addressing

Documentation

Communication skills

Education

High School diploma or equivalent

NICET certification preferred

ESA Certified Alarm Technician preferred

NTS Certified Service Technician preferred

State Fire License preferred

Tools

Microsoft Office

Job description

Securitas Technology, part of Securitas, is a world-leading provider of integrated security solutions that protect, connect, and optimize businesses of all types and sizes. More than 13,000 colleagues in 40 countries are focused daily on our purpose to help make your world a safer place and our commitment to deliver an unparalleled client experience. With clients at the heart of all we do, our people, knowledge, and technology power our connected ecosystem of health, safety and security solutions and services.

We offer clients a full portfolio of video, access, intrusion, fire and integrated systems and services. As a leading systems integrator and alarm monitoring company, we deliver the Securitas Technology Difference, serving countless long-term clients with solutions and services that protect their people, customers, and assets.

Our service teams are responsible for providing service on Securitas Technology products at client sites. The position provides client contact for all post-installation problems on systems and equipment, as well as, special project work, when needed.

Job Duties

• Respond to trouble tickets to ensure application uptime and system performance.
• Work individually and as a team to diagnose and resolve application issues.
• Execute preventative maintenance tasks to maximize application availability and identify system faults.
• Perform routine configuration changes (user permissions, application configuration, etc.)
• Document all system modifications through a digital change control tracking system.
• Produce quality technical documentation describing the conceptual and quantitative facets of system deployment, intended for both a technical and non-technical audience.
• Perform pre-deployment end to end testing of all upgrades and major modifications.
• Perform on site installations of software upgrades and major modifications.

Minimum Requirements

• High School diploma required or equivalent.
• Experience installing and troubleshooting low voltage equipment
• Strong working knowledge of commercial access control, CCTV, burglary alarm, intrusion systems, and fire alarms
• Fire alarm experience:
  • Bosch, Silent Knight highly preferred
  • Simplex, Notifier, Edwards, Siemens, or other commercial fire systems a plus
  • NICET certification or State Fire License preferred
• ESA Certified Alarm Technician preferred
• NTS Certified Service Technician preferred
• Working knowledge of network communications and IP addressing
• Certifications in enterprise grade CCTV, Access Control a plus
• Strong working knowledge of Microsoft Office
• Strong written and verbal communications skills
• Excellent problem solving and analytical skills.
• Excellent time management skills
• Positive attitude and strong work ethic

Securitas Offers Comprehensive Benefits Including

• Paid company training
• Medical, Dental, Vision, and Life Insurance
• 401K with 60% Match up to 6% of salary
• Paid vacation, holiday, and sick time
• Educational Assistance
• Exceptional growth opportunities
• Company vehicle, laptop, and cell phone provided
• Wide variety of employee discounts on travel, equipment, and more!

We are a nationwide provider of security solutions and an equal opportunity employer committed to a diverse workforce. Our core values of Integrity, Vigilance and Helpfulness are proudly demonstrated daily by our employees to our customers and the communities we service.