Service Technician III

Securitas Technology; Bridgeport (CT); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Paid company training

Medical, Dental, Vision, and Life Insurance

401K with 60% Match

Paid vacation, holiday, and sick time

Educational Assistance

Company vehicle, laptop, and cell phone

Employee discounts

Job summary

Securitas Technology, located in Bridgeport, Connecticut, is seeking a dedicated technician to provide client service on security systems. This role includes installation and troubleshooting of low voltage systems, ensuring application uptime, and performing routine maintenance.

The ideal candidate should have a high school diploma and strong knowledge of commercial security systems, preferably with relevant certifications. The position offers comprehensive benefits including medical insurance and educational assistance.

Qualifications

• Experience installing and troubleshooting low voltage equipment.
• Strong working knowledge of commercial access control, CCTV, burglary alarm, and fire alarms.
• NICET certification or State Fire License preferred.
• ESA Certified Alarm Technician preferred.
• NTS Certified Service Technician preferred.

Responsibilities

• Respond to trouble tickets to ensure application uptime.
• Diagnose and resolve application issues.
• Execute preventative maintenance tasks.
• Document all system modifications.
• Produce quality technical documentation.
• Perform on-site installations of software upgrades.

Skills

Low voltage equipment installation and troubleshooting

Commercial access control

CCTV systems

Burglary alarm systems

Fire alarms

Microsoft Office

Network communications

Analytical skills

Written and verbal communications

Education

High School diploma or equivalent

Tools

Bosch fire alarm systems

Silent Knight fire alarm systems

Simplex systems

Notifier fire systems

Edwards fire systems

Siemens fire systems

Job description

Overview

Securitas Technology, part of Securitas, is a world-leading provider of integrated security solutions that protect, connect, and optimize businesses of all types and sizes. More than 13,000 colleagues in 40 countries are focused daily on our purpose to help make your world a safer place and our commitment to deliver an unparalleled client experience. With clients at the heart of all we do, our people, knowledge, and technology power our connected ecosystem of health, safety and security solutions and services.

We offer clients a full portfolio of video, access, intrusion, fire and integrated systems and services. As a leading systems integrator and alarm monitoring company, we deliver the Securitas Technology Difference, serving countless long-term clients with solutions and services that protect their people, customers, and assets.

Our service teams are responsible for providing service on Securitas Technology products at client sites. The position provides client contact for all post-installation problems on systems and equipment, as well as, special project work, when needed. This role requires a Connecticut Low-Voltage license - C-5 Limited Electrical Contractor or C-6 Limited Journeyperson License.

Responsibilities

• Respond to trouble tickets to ensure application uptime and system performance.
• Work individually and as a team to diagnose and resolve application issues.
• Execute preventative maintenance tasks to maximize application availability and identify system faults.
• Perform routine configuration changes (user permissions, application configuration, etc.).
• Document all system modifications through a digital change control tracking system.
• Produce quality technical documentation describing the conceptual and quantitative facets of system deployment, intended for both a technical and non-technical audience.
• Perform pre-deployment end to end testing of all upgrades and major modifications.
• Perform on site installations of software upgrades and major modifications.

Minimum Requirements

• High School diploma required or equivalent.
• Experience installing and troubleshooting low voltage equipment.
• Strong working knowledge of commercial access control, CCTV, burglary alarm, intrusion systems, and fire alarms.
• Fire alarm experience:
  • Bosch, Silent Knight highly preferred
  • Simplex, Notifier, Edwards, Siemens, or other commercial fire systems a plus
  • NICET certification or State Fire License preferred
• ESA Certified Alarm Technician preferred
• NTS Certified Service Technician preferred
• Working knowledge of network communications and IP addressing.
• Certifications in enterprise grade CCTV, Access Control a plus.
• Strong working knowledge of Microsoft Office.
• Strong written and verbal communications skills.
• Excellent problem solving and analytical skills.
• Excellent time management skills.
• Positive attitude and strong work ethic.

Securitas Offers Comprehensive Benefits

• Paid company training
• Medical, Dental, Vision, and Life Insurance
• 401K with 60% Match up to 6% of salary
• Paid vacation, holiday, and sick time
• Educational Assistance
• Exceptional growth opportunities
• Company vehicle, laptop, and cell phone provided
• Wide variety of employee discounts on travel, equipment, and more

We are a nationwide provider of security solutions and an equal opportunity employer committed to a diverse workforce. Our core values of Integrity, Vigilance and Helpfulness are proudly demonstrated daily by our employees to our customers and the communities we service.