Service Technician I - Scale

Cross Technologies Inc.; Knoxville (TN); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Company vehicle

Monthly technician bonus

Medical benefits

401K

Employee stock ownership plan

3 weeks of PTO

Job summary

Cross Technologies Inc. is seeking a Scale Service Tech Level I in Knoxville, TN. This full-time position requires the technician to calibrate and repair industrial scales primarily in the field.

Candidates will engage in customer interaction, solve technical problems, and complete overtime and weekend work as needed. Employees will benefit from a company vehicle, medical benefits, and a monthly bonus plan.

Qualifications

• Strong mechanical, electronic and/or technical background in an industrial environment.
• Valid driver's license and clean driving history required.
• Welding and/or concrete knowledge is a plus.
• Military service or calibration experience a plus.

Responsibilities

• Maintenance, calibration, and/or repair of industrial scales.
• Respond to emergency service calls to fix and repair customers' scales.
• Enter data into calibration software and create Certificates of Calibration.

Skills

Mechanical skills

Electronic skills

Customer service

Problem-solving

Interpersonal skills

Education

2 Year Technical Degree

Tools

Calibration software

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Technical Knoxville, TN, US

At Cross Company , we don’t just show up for work—we show up for a company we actually own. As a 100% employee-owned industrial technology leader, we provide specialized expertise in automation, hydraulics, precision measurement, and more that keeps the world’s manufacturers moving.

We operate on the principle of Servant Leadership : we hire smart, driven people and then get out of their way so they can do what they do best. When you join the Cross team, you aren't just an employee; you’re an owner-associate in a stable, transparent, and high-performance environment where your voice truly matters.

Technician benefits:

• company vehicle / gas card
• monthly technician bonus plan
• medical benefits after 30 days of employment
• 401K
• ESOP - employee stock ownership plan
• 3 weeks of PTO

Job Summary:

Scale Service Techs Level I work mostly on their own in the field to calibrate and / or repair customer’s industrial scales. Candidates must have strong computer skills, be in good physical condition, enjoy solving technical problems and being part of a team. Upon completion of calibration, the service tech enters data into calibration software and creates a Certificate of Calibration for the customer. They work some overtime and weekend hours.

Essential Functions:

Maintenance, calibration and / or repair of Industrial Scales

Respond to Call Service (Emergency) to fix and repair Customer’s Scales – calls could be during or after working hours. Must be willing to work some overtime and weekend hours – may also include some overnight travel.

Consistently maintain good work attendance and productive work ethic.

Minimum Requirements / Qualifications:

Strong mechanical, electronic and / or technical background in industrial environment

Valid driver’s license and clean driving history required

Welding and/or Concrete knowledge is a plus

Strong interpersonal and customer service skills

2 Year Technical Degree preferred but not required

Military service or calibration experience a plus

Performance driven and customer focused

Local travel, occasional overnights required

Core Competencies:

Commitment to Excellence - Check your work

Customer Relationship Management - communicate with customers to deliver better service

Methodical Approach - troubleshooting

Team Building

Physical Demands of the Position:

Stands greater than four hours at a time

Stoops and bends below knee level 8 – 10 times an hour

Lifts and carries less than 100 pounds repetitively

Climbs stairs more than four times in an eight hour shift

Pushes / pulls objects greater than 25 pounds

Reaches out; Reaches overhead

Repetitively uses feet to walk and to drive