Service Technician I - Scale

Socket.dev; Des Moines (IA); On-site; USD 42,000 - 62,000; Full time

Job summary

AtCross Company is seeking a Scale Service Tech Level I to calibrate and repair customer industrial scales in the field. You will work independently with strong computer skills, handle calibration software, and prepare Certificates of Calibration for customers. Some overtime, weekend hours, and occasional travel are expected.

The role requires a solid mechanical/electrical background, a valid driver's license, and good teamwork. CDL is a plus; welding or concrete knowledge is also beneficial.

Qualifications

• Strong mechanical, electronic and/or technical background in industrial environment.
• Valid driver’s license and clean driving history.
• Class B CDL license a plus.
• Welding and/or Concrete knowledge is a plus.
• Strong interpersonal and customer service skills.
• 2 Year Technical Degree preferred but not required.
• Military service or calibration experience a plus.
• Computer literate.
• Performance driven and customer focused.
• Local travel, occasional overnights required.

Responsibilities

• Maintenance, calibration and/or repair of Industrial Scales.
• Respond to Call Service (Emergency) to fix and repair Customer’s Scales – calls could be during or after working hours. Must be willing to work some overtime and weekend hours – may also include some overnight travel.
• Enter calibration data into calibration software and create a Certificate of Calibration for the customer.

Skills

Mechanical background

Electronic background

Computer literate

Team player

Customer service

Valid driver’s license

Strong problem solving

Local travel

Education

2 Year technical degree

Job description

AtCross Company, we don’t just show up for work—we show up for a company we actually own. As a100% employee-ownedindustrial technology leader, we provide specialized expertise in automation, hydraulics, precision measurement, and more that keeps the world’s manufacturers moving.

We operate on the principle ofServant Leadership: we hire smart, driven people and then get out of their way so they can do what they do best. When you join the Cross team, you aren't just an employee; you’re anowner-associatein a stable, transparent, and high-performance environment where your voice truly matters.

Technician benefits:

• company vehicle / gas card
• monthly technician bonus plan
• medical benefits after 30 days of employment
• 401K
• ESOP - employee stock ownership plan
• 3 weeks of PTO

Job Summary:

Scale Service Techs Level I work mostly on their own in the field to calibrate and / or repair customer’s industrial scales. Candidates must have strong computer skills, be in good physical condition, enjoy solving technical problems and being part of a team. Upon completion of calibration, the service tech enters data into calibration software and creates a Certificate of Calibration for the customer. They work some overtime and weekend hours.

Essential Functions:

• Maintenance, calibration and / or repair of Industrial Scales
• Respond to Call Service (Emergency) to fix and repair Customer’s Scales – calls could be during or after working hours. Must be willing to work some overtime and weekend hours – may also include some overnight travel.
• Consistently maintain good work attendance and productive work ethic.

Minimum Requirements / Qualifications:

1. Strong mechanical, electronic and / or technical background in industrial environment
2. Valid driver’s license and clean driving history required
3. Class B CDL license a plus
4. Welding and/or Concrete knowledge is a plus
5. Strong interpersonal and customer service skills
6. 2 Year Technical Degree preferred but not required
7. Military service or calibration experience a plus
8. Computer literate
9. Performance driven and customer focused
10. Local travel, occasional overnights required

Core Competencies:

1. Commitment to Excellence - Check your work
2. Customer Relationship Management - communicate with customers to deliver better service
3. Methodical Approach - troubleshooting
4. Team Building

Physical Demands of the Position:

Stands greater than four hours at a time

Stoops and bends below knee level 8 – 10 times an hour

Lifts and carries less than 100 pounds repetitively

Climbs stairs more than four times in an eight hour shift

Pushes / pulls objects greater than 25 pounds

Reaches out; Reaches overhead

Repetitively uses feet to walk and to drive

Repetitively uses hands

Grips with hands