Service Technician I - Scale

Cross Company; Marquisville (IA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Company vehicle

Monthly technician bonus

Medical benefits

401K

Employee stock ownership plan

3 weeks of PTO

Job summary

Cross Technologies Inc. is seeking a Scale Service Tech for a full-time role in Des Moines, IA. This technician will primarily work independently in the field, calibrating and repairing industrial scales.

Ideal candidates possess strong computer skills and a passion for solving technical problems. Benefits include a company vehicle, a monthly technician bonus plan, medical benefits after 30 days, and participation in an employee stock ownership plan.

Qualifications

• Strong mechanical, electronic and/or technical background in industrial environment.
• Valid driver's license and clean driving history required.
• Welding and/or Concrete knowledge is a plus.
• Performance driven and customer focused.
• Military service or calibration experience a plus.

Responsibilities

• Calibrate and/or repair customer's industrial scales.
• Respond to Call Service for emergency repairs.
• Maintain good work attendance and productive work ethic.

Skills

Strong mechanical skills

Customer service skills

Troubleshooting

Technical background

Education

2 Year Technical Degree

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Technical Des Moines, IA, US

At Cross Company , we don’t just show up for work—we show up for a company we actually own. As a 100% employee-owned industrial technology leader, we provide specialized expertise in automation, hydraulics, precision measurement, and more that keeps the world’s manufacturers moving.

We operate on the principle of Servant Leadership : we hire smart, driven people and then get out of their way so they can do what they do best. When you join the Cross team, you aren't just an employee; you’re an owner-associate in a stable, transparent, and high-performance environment where your voice truly matters.

Technician benefits:

• company vehicle / gas card
• monthly technician bonus plan
• medical benefits after 30 days of employment
• 401K
• ESOP - employee stock ownership plan
• 3 weeks of PTO

Job Summary:

Scale Service Techs Level I work mostly on their own in the field to calibrate and / or repair customer’s industrial scales. Candidates must have strong computer skills, be in good physical condition, enjoy solving technical problems and being part of a team. Upon completion of calibration, the service tech enters data into calibration software and creates a Certificate of Calibration for the customer. They work some overtime and weekend hours.

Essential Functions:

Maintenance, calibration and / or repair of Industrial Scales

Respond to Call Service (Emergency) to fix and repair Customer’s Scales – calls could be during or after working hours. Must be willing to work some overtime and weekend hours – may also include some overnight travel.

Consistently maintain good work attendance and productive work ethic.

Minimum Requirements / Qualifications:

Strong mechanical, electronic and / or technical background in industrial environment

Valid driver’s license and clean driving history required

Welding and/or Concrete knowledge is a plus

Strong interpersonal and customer service skills

2 Year Technical Degree preferred but not required

Military service or calibration experience a plus

Performance driven and customer focused

Local travel, occasional overnights required

Core Competencies:

Commitment to Excellence - Check your work

Customer Relationship Management - communicate with customers to deliver better service

Methodical Approach - troubleshooting

Team Building

Physical Demands of the Position:

Stands greater than four hours at a time

Stoops and bends below knee level 8 – 10 times an hour

Lifts and carries less than 100 pounds repetitively

Climbs stairs more than four times in an eight hour shift

Pushes / pulls objects greater than 25 pounds

Reaches out; Reaches overhead

Repetitively uses feet to walk and to drive