Service Technician I - Scale

Cross Technologies Inc.; Des Moines (IA); On-site; USD 46,000 - 58,000; Full time

Benefits offered by this job

Company vehicle

Bonus plan

Medical benefits

401K

ESOP - employee stock ownership plan

PTO 3 weeks

Job summary

Cross Company in Des Moines, IA is seeking a Scale Service Technician Level I to calibrate and repair industrial scales in field assignments. You will work independently at times, perform data entry into calibration software, and generate a Certificate of Calibration for customers.

Responsibilities include maintenance, calibration, and repair of scales, with overtime and weekend hours, plus local travel as needed. A strong mechanical/electronic background and customer focus are essential.

Qualifications

• Strong mechanical, electronic and/or technical background in an industrial environment.
• Valid driver’s license and clean driving history required.
• Welding and/or concrete knowledge is a plus.
• Strong interpersonal and customer service skills.
• 2 Year Technical Degree preferred but not required.
• Military service or calibration experience a plus.
• Performance driven and customer focused.
• Local travel and occasional overnights required.

Responsibilities

• Maintenance, calibration and/or repair of industrial scales.
• Respond to call service (emergency) to fix and repair customer’s scales with possible overtime/weekends.
• Consistently maintain good work attendance and productive work ethic.

Skills

Mechanical skills

Electronic skills

Technical background

Computer skills

Customer service

Education

2-year technical degree

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Technical Des Moines, IA, US

At Cross Company , we don’t just show up for work—we show up for a company we actually own. As a 100% employee-owned industrial technology leader, we provide specialized expertise in automation, hydraulics, precision measurement, and more that keeps the world’s manufacturers moving.

We operate on the principle of Servant Leadership : we hire smart, driven people and then get out of their way so they can do what they do best. When you join the Cross team, you aren't just an employee; you’re an owner-associate in a stable, transparent, and high-performance environment where your voice truly matters.

Technician benefits:

• company vehicle / gas card
• monthly technician bonus plan
• medical benefits after 30 days of employment
• 401K
• ESOP - employee stock ownership plan
• 3 weeks of PTO

Job Summary:

Scale Service Techs Level I work mostly on their own in the field to calibrate and / or repair customer’s industrial scales. Candidates must have strong computer skills, be in good physical condition, enjoy solving technical problems and being part of a team. Upon completion of calibration, the service tech enters data into calibration software and creates a Certificate of Calibration for the customer. They work some overtime and weekend hours.

Essential Functions:

Maintenance, calibration and / or repair of Industrial Scales

Respond to Call Service (Emergency) to fix and repair Customer’s Scales – calls could be during or after working hours. Must be willing to work some overtime and weekend hours – may also include some overnight travel.

Consistently maintain good work attendance and productive work ethic.

Minimum Requirements / Qualifications:

Strong mechanical, electronic and / or technical background in industrial environment

Valid driver’s license and clean driving history required

Welding and/or Concrete knowledge is a plus

Strong interpersonal and customer service skills

2 Year Technical Degree preferred but not required

Military service or calibration experience a plus

Performance driven and customer focused

Local travel, occasional overnights required

Core Competencies:

Commitment to Excellence - Check your work

Customer Relationship Management - communicate with customers to deliver better service

Methodical Approach - troubleshooting

Team Building

Physical Demands of the Position:

Stands greater than four hours at a time

Stoops and bends below knee level 8 – 10 times an hour

Lifts and carries less than 100 pounds repetitively

Climbs stairs more than four times in an eight hour shift

Pushes / pulls objects greater than 25 pounds

Reaches out; Reaches overhead

Repetitively uses feet to walk and to drive