Service Technician I/II

Legend Brands; Nashville (TN); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability coverage

Paid holidays

Job summary

Legend Brands is hiring for Service Technician I/II in Nashville, TN. The role involves receiving, inspecting, and repairing equipment returned for service, plus assisting customers with troubleshooting via phone, email, and live chat. Candidates should have mechanical experience, strong diagnostic skills, and proficiency with ERP systems.

Technician I requires 6 months of experience, while Technician II requires 2–5 years. EPA 608 certification or eligibility within 6 months is preferred.

Qualifications

• High School Diploma or equivalent required.
• 6 months mechanical and customer service experience for Technician I; 2–5 years for Technician II.
• Ability to read schematics/drawings is implied for repair work.
• EPA 608 certification or ability to obtain within 6 months.

Responsibilities

• Perform repairs on Legend Brands equipment, predominately air movers and dehumidifiers.
• Document condition of items received for repair.
• Troubleshoot equipment received for repair.
• Provide repair quotes for non-warranty repairs.
• Obtain customer approval for non-warranty repairs and/or disposition of product.
• Repair and package warranty and non-warranty equipment.
• Process repair orders from start to finish in our ERP system.
• Deliver repaired equipment to shipping department.
• Inspect, repackage, and credit items returned for credit.
• Perform other related duties as assigned.

Skills

Diagnostic procedures

Troubleshooting repairs

Customer service

Word

Excel

ERP systems

Education

High School Diploma or equivalent

Tools

Microsoft Word

Excel

Accounting software

ERP systems (Microsoft D365)

Job description

JOB DESCRIPTION

Employer Description: Legend Brands is a growing multi-vertical manufacturer serving restoration, cleaning, and construction professionals; performance automotive cooling markets; fish hatchery and aquaculture operations; through a portfolio of industry-leading brands including Dri-Eaz, Mediclean, UnSmoke, OdorX, Sapphire Scientific, Prochem, Chemspec, Flex-A-Lite, and Marisource.

Job Summary

Legend Brands, is hiring for Service Technician I/II for our Nashville, TN location. This position is responsible for receiving, inspecting, and repairing Legend Brands equipment sent to factory locations for repair along with processing returned items for credit. Assist with product troubleshooting via phone, email and live chat.

Essential Duties:

Perform repairs on the full line of Legend Brands equipment, predominately air movers and dehumidifiersDocument condition of items received for repairTroubleshoot equipment received for repairProvide repair quotes for non-warranty repairsObtain customer approval for non-warranty repairs and/or disposition of product should the repair declinedRepair & package warranty and non-warranty equipmentProcessing replacement orders for repaired equipment being sent back to customersDeliver repaired equipment to shipping departmentInspect, repackage, and credit items returned for creditPerforms other related duties as assigned.

Minimum Qualifications and Education Requirements:

High School Diploma or equivalentService Technician I Must have at least 6 months mechanical and customer service experience and the following:Demonstrable knowledge of diagnostic procedures, troubleshoot repairs and use of tools required for the positionKnowledge of Word, Excel, Accounting software, ERP systems (Microsoft D365 a plus)Excellent customer serviceAbility to maintain confidential data managementAbility to pass a pre-employment background checkService Technician II Must have at least 2-5 years of previous mechanical and customer service experience as well as the following:Same requirements as level IAbility to troubleshoot Legend Brands restoration equipment via phone, live chat, or emailCommunicate with customers relating to repairs performedAble to read and interpret schematics and drawingsProcess repair orders from start to finish in our ERP systemEPA 608 certification or the ability to obtain within 6 months of employment

Hiring Range:

Between $22.00/hour to $28.25/hour depending on experience

Benefits:

Legend Brands offers an excellent benefits package with comprehensive medical, dental, vision, life insurance, disability coverage,10 paid holidays per year, generous paid time off, employer matching 401k PLUS a company-sponsored pension, and more!

Additional Considerations:

Legend Brands is an equal opportunity employer that considers all applicants without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disabilityCandidates must be authorized to work for an employer in the U.S., as we are not currently sponsoring or taking over sponsorship of employment Visa'sAll job offers are contingent upon satisfactory pre-employment drug test and background checks.