Service Technician I/II

Rust-Oleum; Nashville (TN); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability coverage

Paid holidays

Paid time off

401k matching

Pension plan

Job summary

Legend Brands is hiring a Service Technician I/II in Nashville, TN to inspect, repair, and process returned items for credit, with an emphasis on troubleshooting via phone, email and live chat.

The role requires basic mechanical experience, familiarity with diagnostic procedures and ERP systems, and strong customer service. Compensation is hourly with a competitive benefits package.

Qualifications

• Demonstrable knowledge of diagnostic procedures, troubleshoot repairs and use of tools required for the position.
• Excellent customer service
• Ability to pass a pre-employment background check
• Ability to maintain confidential data management

Responsibilities

• Perform repairs on the full line of Legend Brands equipment, predominately air movers and dehumidifiers
• Document condition of items received for repair
• Troubleshoot equipment received for repair
• Provide repair quotes for non-warranty repairs
• Obtain customer approval for non-warranty repairs and/or disposition of product should the repair declined
• Repair & package warranty and non-warranty equipment
• Processing replacement orders for repaired equipment being sent back to customers
• Deliver repaired equipment to shipping department
• Inspect, repackage, and credit items returned for credit
• Performs other related duties as assigned.

Skills

Diagnostic procedures

Troubleshooting

Customer service

Data confidentiality

Background check compliance

Education

High School Diploma or equivalent

Tools

Word

Excel

Accounting software

ERP systems (Microsoft D365)

Job description

Employer Description

Legend Brands is a growing multi-vertical manufacturer serving restoration, cleaning, and construction professionals; performance automotive cooling markets; fish hatchery and aquaculture operations; through a portfolio of industry-leading brands including Dri-Eaz, Mediclean, UnSmoke, OdorX, Sapphire Scientific, Prochem, Chemspec, Flex-A-Lite, and Marisource.

Job Summary

Legend Brands, is hiring for Service Technician I/II for our Nashville, TN location.This position is responsible for receiving, inspecting, and repairing Legend Brands equipment sent to factory locations for repair along with processing returned items for credit.Assist with product troubleshooting via phone, email and live chat.

Essential Duties

• Perform repairs on the full line of Legend Brands equipment, predominately air movers and dehumidifiers
• Document condition of items received for repair
• Troubleshoot equipment received for repair
• Provide repair quotes for non-warranty repairs
• Obtain customer approval for non-warranty repairs and/or disposition of product should the repair declined
• Repair & package warranty and non-warranty equipment
• Processing replacement orders for repaired equipment being sent back to customers
• Deliver repaired equipment to shipping department
• Inspect, repackage, and credit items returned for credit
• Performs other related duties as assigned.

Minimum Qualifications and Education Requirements

• High School Diploma or equivalent

Service Technician I

Must have at least 6 months mechanical and customer service experience and the following:

• Demonstrable knowledge of diagnostic procedures, troubleshoot repairs and use of tools required for the position
• Knowledge of Word, Excel, Accounting software, ERP systems (Microsoft D365 a plus)
• Excellent customer service
• Ability to maintain confidential data management
• Ability to pass a pre-employment background check

Service Technician II

Must have at least 2-5 years of previous mechanical and customer service experience as well as the following:

• Same requirements as level I
• Ability to troubleshoot Legend Brands restoration equipment via phone, live chat, or email
• Communicate with customers relating to repairs performed
• Able to read and interpret schematics and drawings
• Process repair orders from start to finish in our ERP system
• EPA 608 certification or the ability to obtain within 6 months of employment

Hiring Range

Between $22.00/hour to $28.25/hour depending on experience

Benefits

Legend Brands offers an excellent benefits package with comprehensive medical, dental, vision, life insurance, disability coverage,10 paid holidays per year, generous paid time off, employer matching 401k PLUS a company-sponsored pension, and more!

Additional Considerations

• Legend Brands is an equal opportunity employer that considers all applicants without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability
• Candidates must be authorized to work for an employer in the U.S., as we are not currently sponsoring or taking over sponsorship of employment Visa's
• All job offers are contingent upon satisfactory pre-employment drug test and background checks.