Service Technician I/II

RPM SPG; Nashville (TN); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability coverage

10 paid holidays per year

Paid time off

401k matching

Company-sponsored pension

Job summary

Legend Brands is hiring for Service Technician I/II in Nashville, TN. The role focuses on receiving, inspecting, repairing Legend Brands equipment (air movers, dehumidifiers) and processing returns for credit.

You will troubleshoot via phone, email and live chat and quote non-warranty repairs with customer approval. Minimum qualifications include a high school diploma and 6 months of mechanical and customer service experience for level I; 2–5 years for level II, with ERP familiarity and EPA 608

Qualifications

• High School Diploma or equivalent is required.
• Service Technician I requires 6+ months mechanical and customer service experience.
• Knowledge of diagnostic procedures and tools is expected.
• Proficiency with Word, Excel and ERP systems (Microsoft D365 a plus) is preferred.
• Good customer service skills and ability to maintain confidential data.

Responsibilities

• Repair Legend Brands equipment, primarily air movers and dehumidifiers.
• Inspect, document and process items received for repair and credits.
• Provide repair quotes and obtain customer approval for non-warranty work.
• Troubleshoot equipment via phone, email or live chat.
• Process repair orders end-to-end in our ERP system and ship repaired items.

Skills

Mechanical experience

Customer service

Diagnostics/troubleshooting

ERP software knowledge

Microsoft Word/Excel

Education

High School Diploma or equivalent

Tools

Microsoft D365

Diagnostic procedures tooling

Job description

JOB DESCRIPTION

Employer Description: Legend Brands is a growing multi-vertical manufacturer serving restoration, cleaning, and construction professionals; performance automotive cooling markets; fish hatchery and aquaculture operations; through a portfolio of industry-leading brands including Dri-Eaz, Mediclean, UnSmoke, OdorX, Sapphire Scientific, Prochem, Chemspec, Flex-A-Lite, and Marisource.

Job Summary

Legend Brands, is hiring for Service Technician I/II for our Nashville, TN location. This position is responsible for receiving, inspecting, and repairing Legend Brands equipment sent to factory locations for repair along with processing returned items for credit. Assist with product troubleshooting via phone, email and live chat.

Essential Duties:

Perform repairs on the full line of Legend Brands equipment, predominately air movers and dehumidifiersDocument condition of items received for repairTroubleshoot equipment received for repairProvide repair quotes for non-warranty repairsObtain customer approval for non-warranty repairs and/or disposition of product should the repair declinedRepair & package warranty and non-warranty equipmentProcessing replacement orders for repaired equipment being sent back to customersDeliver repaired equipment to shipping departmentInspect, repackage, and credit items returned for creditPerforms other related duties as assigned.

Minimum Qualifications and Education Requirements:

High School Diploma or equivalentService Technician I Must have at least 6 months mechanical and customer service experience and the following:Demonstrable knowledge of diagnostic procedures, troubleshoot repairs and use of tools required for the positionKnowledge of Word, Excel, Accounting software, ERP systems (Microsoft D365 a plus)Excellent customer serviceAbility to maintain confidential data managementAbility to pass a pre-employment background checkService Technician II Must have at least 2-5 years of previous mechanical and customer service experience as well as the following:Same requirements as level IAbility to troubleshoot Legend Brands restoration equipment via phone, live chat, or emailCommunicate with customers relating to repairs performedAble to read and interpret schematics and drawingsProcess repair orders from start to finish in our ERP systemEPA 608 certification or the ability to obtain within 6 months of employment

Hiring Range:

Between $22.00/hour to $28.25/hour depending on experience

Benefits:

Legend Brands offers an excellent benefits package with comprehensive medical, dental, vision, life insurance, disability coverage,10 paid holidays per year, generous paid time off, employer matching 401k PLUS a company-sponsored pension, and more!

Additional Considerations:

Legend Brands is an equal opportunity employer that considers all applicants without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disabilityCandidates must be authorized to work for an employer in the U.S., as we are not currently sponsoring or taking over sponsorship of employment Visa'sAll job offers are contingent upon satisfactory pre-employment drug test and background checks.