Service Technician I

Performance Health; San Diego (CA); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Healthcare

Insurance benefits

Retirement programs

Paid time off

Family leaves

Wellness program

Discount program

Job summary

Performance Health is seeking Equipment Service Technicians to support our field service team. You will troubleshoot, repair, calibrate, and inspect rehabilitation medical devices and exercise equipment to ensure safety and regulatory compliance.

This role emphasizes hands-on mechanical work and customer satisfaction in a fast-paced environment. Travel daily within the assigned territory, lift 50+ pounds, and collaborate with the Service Coordinator to deliver reliable service.

Qualifications

• High school diploma or equivalent required.
• 1–2 years of experience as a medical equipment and/or fitness equipment service technician.
• Valid driver’s license with clean driving record.
• Electrical/hydraulic and mechanical experience.
• Ability to travel daily within assigned territory.
• Strong customer service skills.
• Ability to lift 50+ pounds.
• Strong work ethic and proven track record.
• Excellent organizational and time management skills.
• Excellent verbal and written communication skills.

Responsibilities

• Perform high-quality repairs, calibrations, and maintenance per manufacturers’ and regulatory guidelines.
• Prepare equipment, tools, and materials for installations and service visits.
• Manage exchange/return of electrotherapy devices and accessories needing repair or replacement.
• Verify equipment is fully operational and compliant before service visits.
• Communicate updates to the Service Coordinator/Manager for seamless service delivery.
• Complete service documentation, maintain inventory, and organize tools.
• Contribute to continuous improvement by identifying recurring issues and suggesting enhancements.
• Support broader Service team with cross-functional collaboration on projects.
• Perform other duties as assigned.

Skills

Troubleshooting

Repair

Calibration

Safety inspection

Customer service

Strong work ethic

Time management

Verbal and written communication

Heavy lifting 50+ lbs

Education

High school diploma or equivalent

Job description

Performance Health is looking for Equipment Service Technicians to join our growing Field Service team. The Service Technician plays a critical role in supporting the reliability and safety of rehabilitation medical devices and exercise equipment used by customers. This position is responsible for troubleshooting, repair, calibration, and safety inspection of a wide range of products, ensuring optimal performance and compliance with all regulatory and manufacturer standards.As a valued technical professional, the Service Technician represents the company with a strong focus on quality, precision, and customer satisfaction. This role builds technical expertise through hands-on experience, mentorship, and manufacturer-supported training programs designed to enhance technical proficiency and professional growth within the Service function. Applicants should have a solid understanding of mechanical systems and be proficient with tools and equipment commonly used in repair work.

Essential Job Duties & Responsibilities

• Perform high-quality repairs, calibrations, and maintenance in accordance with specific manufacturers, Federal, State, and BRH guidelines.
• Assess and prepare necessary equipment, tools, and materials to complete installations and service visits efficiently.
• Manage the exchange and return process of electrotherapy devices and/or accessories requiring repair or replacement.
• Verify equipment is fully operational and meets safety and performance standards before completing service visits.
• Communicate effectively with the Service Coordinator and/or Service Manager to provide updates, flag issues, and ensure seamless service delivery.
• Accurately complete service documentation, maintain inventory, and uphold vehicle and tool organization standards.
• Actively contributes to continuous improvement by sharing insights, identifying recurring technical issues, and recommending process enhancements.
• Support the broader Service team as needed, including cross-functional collaboration on special projects or initiatives.
• Performing other duties as assigned

Job Qualifications

• High school diploma or equivalent
• 1-2 years of experience as a medical equipment and/or fitness equipment service technician
• Valid driver's license and a clean driving record
• Electrical/hydraulic and mechanical experience
• Ability to travel daily within assigned territory
• Strong customer service skills
• Ability to lift 50+ pounds
• Strong work ethic with a proven successful track record
• Organizational and time management skills
• Excellent verbal and written communication skills

Benefits

Our benefits include

• healthcare
• insurance benefits
• retirement programs
• paid time off plans
• family and parenting leaves
• wellness programs
• discount purchase program