Service Technician I

BH Management; Omaha (NE); On-site; USD 38,000 - 58,000; Full time

Job summary

Progress Residential is seeking a Service Technician I to help deliver outstanding customer service while supporting cost controls on our single-family home portfolio. You will troubleshoot and repair electrical, plumbing, appliances, and related systems, and maintain vehicles and tools to meet daily needs.

A high school diploma, a valid driver's license, and at least 1 year in service are required. On-call work including weekends may be required, with a focus on safety and customer satisfaction.

Qualifications

• High school diploma or equivalent required.
• Must have a valid Driver's License in the working state.
• Minimum of 1 year's experience in general service or other service responsibilities.
• Available for on-call service work.
• Available to work both weekends and evenings.
• Previous experience in either the single-family or multi-family rental industry preferred.

Responsibilities

• Assess situations quickly and determine steps to resolve service requests.
• Provide outstanding customer service and represent Progress Residential standards.
• Diagnose and perform service or repairs on electrical, plumbing, appliances, and related systems.
• Schedule and perform routine preventive service on residential properties.
• Maintain fleet vehicle and inventory per company guidelines.
• Ensure safety standards and procedures are followed.

Skills

Customer service

Driver's License

Education

High school diploma or equivalent

Job description

Who We Are

BH Management, LLC is a people-first multifamily owner and operator that grew from a small startup into one of the nation's largest commercial real estate companies. Founded in 1993, BH is celebrated for its simple commitment to doing business the right way and investing in its team. Today, BH manages over 100,000 units, employs over 2,800 people, owns its processes in-house, and is praised by Fortune Magazine as the “Best Workplace for Women,” “Best Workplace for Millennials,” and “Best Workplaces for Diversity.” Powered by innovation and a can‑do attitude, BH improves daily, striving to construct a smarter way to live, invest, manage, and grow. BH is passionate about setting the standard in the multifamily industry. We are a welcoming band of go‑ getters who think big, sweat the details, and take our work (but never ourselves) too seriously. We set our sights high, own our mistakes, and turn lemons into lemonade. We are incredibly proud of where we’ve come and are ready to tackle what’s next. Come join us!

Position Summary

The Service Technician I is a key associate in providing an outstanding customer experience while providing cost and expense controls. The Service Technician I works on the Property Management team to trouble shoot, make proper repairs and provide excellent customer service for our customers in our Progress Residential single-family homes.

Essential Functions

• Ability to quickly assess the situation and determine the appropriate steps necessary to resolving the service requests
• Ability to provide outstanding customer service and be an ideal representative of Progress Residential’s standards
• Service Technicians will conduct all business in accordance with company policies and procedures and all state and federal regulations (such as Lead Based Paint, ADA, Fair Housing, HAZCOM Program OSHA, etc.)
• Maintain fleet vehicle and inventory within company guidelines
• Diagnose and perform service or repairs as directed, involving the following daily:
  • Electrical and plumbing
  • Appliances Water irrigation systems
  • Stairs, gates, fences, patios, railings
  • Tile, carpet, and flooring
  • Interior/exterior lights
  • Fireplaces, ceiling fans
  • Gas fixtures and appliances
  • Shutters, doors, cabinets, windows, and sliding glass doors
  • Door locks, mailboxes, and locks
  • Security systems
  • Leaks
  • Walls
  • Pool areas, tile, hot tub/spa, pool furniture
  • Other Service areas as required
• Schedule and perform routine preventive service on residential properties
• Report all major repairs and need requisitions prior to any expenditure of funds
• Must be always aware of the condition of the property and take immediate steps to correct any unsafe condition
• Follow Fleet vehicle maintenance schedule and keep an organized and clean vehicle/workspace
• Ensure all workplace safety standards and practices are upheld
• Completes service requests in a professional timely manner
• Maintains regular attendance and excellent punctuality

This role is considered Safety Sensitive and full compliance with all Fleet policies and procedures must be always adhered to Drivers of Progress Residential Fleet vehicles are expected to maintain a good driving record and drive in a safe manner at all times.

Qualifications

• High school diploma or equivalent required
• Must have a valid Driver’s License in the working state
• Minimum of 1 years’ experience in general service or other service responsibilities.
• Required equipment - Employee must have their own basic tools required to perform ongoing service in a residential environment
• Available for on‑call service work
• Available to work both weekends and evenings
• Previous experience in either the single‑family or multi‑family rental industry preferred