Service Technician II

Progress Residential®; Memphis (TN); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

Paid time off

Job summary

Progress Residential seeks a Service Technician II to join our Property Management team, inspecting, troubleshooting and repairing systems in single-family homes. You will handle repairs across electrical, plumbing, appliances, and HVAC components, maintaining safety and delivering outstanding resident service.

Ideal candidates have 3+ years in general service with HVAC certification, own tools, and a valid driver’s license. On-call work, weekends, and evenings may be required.

Qualifications

• High school diploma or equivalent required.
• HVAC Certification through technical college or trade program preferred.
• Valid driver’s license in the working state.
• Minimum of 3 years' general service/maintenance experience (paint, plumbing, carpentry, electrical, drywall).
• Must provide own tools for residential service.
• EPA Certification required.
• Minimum 2 years' appliance repair experience preferred.
• On-call, weekends and evenings available.
• Experience in single-/multi-family rental environments preferred.
• Strong organizational, communication, and people-skills.
• Knowledge of EPA and OSHA regulations.

Responsibilities

• Assess and resolve service requests with outstanding customer service.
• Perform scheduled and unscheduled maintenance and repairs on electrical, plumbing, appliances, HVAC components.
• Diagnose and troubleshoot basic HVAC items (thermostat, batteries, filters).
• Report major repairs before expenditure of funds.
• Maintain safety and comply with all regulations and policies.
• Complete service requests promptly with reliable attendance.
• Keep fleet vehicle and workspace organized and clean.
• On-call coverage as required.

Skills

Electrical

Plumbing

Carpentry

HVAC basics

Diagnostics

Customer service

Education

High school diploma or equivalent

HVAC Certification

Driver's license

Tools

Handheld device

Smartphone/iPad

MS Office

Job description

Your career has a home here.Ready to make an impact with a dynamic, forward-thinking company? As a leading property manager of single-family rental homes nationwide, we take great pride in creating an enjoyable living experience for our residents - and an empowering, people-first culture for our team members. That's why, for two years in a row, our employees have voted Progress a certified Great Place to Work®.

Position Summary

The Service Technician II is a key associate in providing an outstanding customer experience while providing cost and expense controls. The Service Technician II works on the Property Management team to inspect, troubleshoot and repair various systems and components in our Progress Residential single family homes. Additional residential maintenance and repairs are required as needed.

Essential Functions

• Ability to quickly assess the situation and determine the appropriate steps necessary to resolving the service requests while providing outstanding customer service and being an ideal representative of Progress Residential
• Perform scheduled and unscheduled/emergency preventative maintenance, inspections, and service requests including replacement, and modifications of equipment or systems as needed or requested by customers, involving the following daily:
  • Electrical, plumbing
  • Appliances
  • Water irrigation systems
  • Stairs, gates, fences, patios, railings
  • Tile, carpet, and flooring
  • Roofing, gutters, fasteners
  • Interior/exterior lights and ceiling fans
  • Fireplaces and Gas fixtures
  • Shutters, doors, cabinets, windows, sliding glass doors and locks
  • Leaks
  • Drywall and Painting
  • Pool areas, tile, hot tub/spa, pool furniture
• Other Service areas as required
• Diagnose and troubleshoot basic HVAC items to include, thermostat, batteries and filters
• Report all major repairs or replacements prior to any expenditure of funds
• Must be always aware of the condition of the property and take immediate steps to correct any unsafe condition
• Conducts all business in accordance with company policies and procedures and all state and federal regulations (such as Lead Based Paint, ADA, Fair Housing, HAZCOM Program OSHA, etc.)
• Ensures all workplace safety standards and practices are upheld
• Completes service requests in a professional timely manner
• Maintains regular attendance and excellent punctuality
• Must be always aware of the condition of the property and take immediate steps to correct any unsafe condition
• Follow Fleet vehicle maintenance schedule and keep an organized and clean vehicle/workspace
• Maintains regular attendance and excellent punctuality
• This role is considered Safety Sensitive and full compliance with all Fleet policies and procedures must be always adhered to

Qualifications

• High school diploma or equivalent required
• Technical College or Trade Program with HVAC Certification is preferred
• Must have a valid Driver’s License in the working state
• Minimum of 3 years' experience in general service and maintenance experience (painting, plumbing, carpentry, electrical, drywall repair, etc.)
• Required equipment - Employee must have their own tools required to perform ongoing service in residential environment
• EPA Certification Required
• Minimum 2 years' experience repairing all makes & models of residential appliances in customers' homes preferred
• Ability to maintain, inspect, diagnose and troubleshoot typical issues and then repair or replace defective equipment or components on standard household appliances is preferred
• Ability to install all makes & models of residential appliances preferred
• Available for on-call Service, weekends and evenings as needed
• Previous experience in either the single-family or multi-family rental industry preferred
• Must possess ability to work and cope well under pressure, meet multiple and sometimes competing and tight deadlines
• Ability to interact with residents, and vendors/contractors tactfully and professionally
• Strong organizational skills, communication and people-skills
• Typical Physical Demands - Regularly required sitting and standing for several hours at a time, to climb up and down stairs several times each day, and to lift 50 pounds with ease
• Must be knowledgeable of all pertinent laws and EPA and OSHA regulations
• Working knowledge of Microsoft Office software and working proficiency with handheld computer (i.e., Smartphone, iPad is preferred
• Honest, ethical and handles things in confidential manner

What You Can Expect From Us

• Competitive Compensation - Including performance-based bonuses that reward your contributions.
• Comprehensive Benefits Package - Medical, dental, vision, parental leave, 401(k) with company match and more.
• Generous Time Off – Enjoy PTO based on tenure, 13 paid holidays and 1 floating holiday.
• Ongoing Learning and Development - Quarterly summits, town hall meetings and continuous training to support your professional growth.
• A Culture that Celebrates You - We believe in collaboration, recognition and having fun while doing important work.

This summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent’s supervisor at any time based upon Company need.

Employment with Progress Residential is conditional on a satisfactory background and drug screen.

Progress Residential is a proud Equal Opportunity employer, m/f/d/v.

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