Service Technician III

Progress Residential PM Holdings, LLC; Memphis (TN); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Performance-based bonuses

Medical, dental, vision benefits

401(k) with company match

PTO + holidays

Job summary

Progress Residential is seeking a Service Technician II to inspect, troubleshoot and repair various systems in our single-family homes. You will perform scheduled and emergency maintenance, ensuring high-quality resident experiences and cost controls.

You must have at least 3 years of general maintenance experience; EPA certification is required; ownership of your own tools is expected. Must possess a valid driver’s license and be able to work on-call, including weekends/evenings.

Qualifications

• High school diploma or equivalent is required.
• Technical College or Trade Program with HVAC Certification is preferred.
• Must have a valid Driver’s License in the working state.
• Minimum 3 years’ experience in general service and maintenance (painting, plumbing, carpentry, electrical, drywall repair, etc.).
• Employee must have their own tools required for residential service.

Responsibilities

• Perform scheduled and unscheduled maintenance including replacement and repairs of electrical, plumbing, appliances, HVAC items and related systems.
• Diagnose and troubleshoot basic HVAC items such as thermostat, batteries and filters.
• Report major repairs or expenditures prior to any costs.
• Maintain property safety and ensure compliance with policies and regulations.
• Complete service requests in a timely, professional manner and maintain organized workspace.

Skills

Strong organizational skills

Communication skills

People-skills

Customer service orientation

Education

High school diploma or equivalent

HVAC Certification (preferred)

Tools

EPA Certification

Job description

Your career has a home here. Ready to make an impact with a dynamic, forward-thinking company? As a leading property manager of single-family rental homes nationwide, we take great pride in creating an enjoyable living experience for our residents – and an empowering, people-first culture for our team members. That’s why, for two years in a row, our employees have voted Progress a certified Great Place to Work®.

Why join Progress?

As the demand for professionally managed rental homes continues to grow, so do the opportunities at Progress. We’re looking for passionate professionals who are ready to grow with us, make a difference and be part of something meaningful.

Position Summary

The Service TechnicianII is a key associate in providing an outstanding customer experience while providing cost and expense controls. The Service TechnicianII works on the Property Management team to inspect, troubleshoot and repair various systems and components in our Progress Residential single family homes. Additional residential maintenance and repairs are required as needed.

Essential Functions

Ability to quickly assess the situation and determine the appropriate steps necessary to resolving the service requests while providing outstanding customer service and being an ideal representative of Progress Residential.

Perform scheduled and unscheduled/emergency preventative maintenance, inspections, and service requests including replacement, and modifications of equipment or systems as needed or requested by customers, involving the following daily:

• Electrical, plumbing
• Appliances
• Water irrigation systems
• Stairs, gates, fences, patios, railings
• Tile, carpet, and flooring
• Roofing, gutters, fasteners
• Interior/exterior lights and ceiling fans
• Fireplaces and Gas fixtures
• Shutters, doors, cabinets, windows, sliding glass doors and locks
• Leaks
• Drywall and Painting
• Pool areas, tile, hot tub/spa, pool furniture
• Other Service areas as required

Diagnose and troubleshoot basic HVAC items to include, thermostat, batteries and filters.

Report all major repairs or replacements prior to any expenditure of funds.

Must be always aware of the condition of the property and take immediate steps to correct any unsafe condition.

Conducts all business in accordance with company policies and procedures and all state and federal regulations (such as Lead Based Paint, ADA, Fair Housing, HAZCOM Program OSHA, etc.).

Ensures all workplace safety standards and practices are upheld.

Completes service requests in a professional timely manner.

Maintains regular attendance and excellent punctuality.

Follow Fleet vehicle maintenance schedule and keep an organized and clean vehicle/workspace.

This role is considered Safety Sensitive and full compliance with all Fleet policies and procedures must be always adhered to.

Qualifications

• High school diploma or equivalent required.
• Technical College or Trade Program with HVAC Certification is preferred.
• Must have a valid Driver’s License in the working state.
• Minimum of 3 years’ experience in general service and maintenance experience (painting, plumbing, carpentry, electrical, drywall repair, etc.).
• Employee must have their own tools required to perform ongoing service in residential environment.
• EPA Certification required.
• Minimum 2 years’ experience repairing all makes & models of residential appliances in customers’ homes preferred.
• Ability to maintain, inspect, diagnose and troubleshoot typical issues and then repair or replace defective equipment or components on standard household appliances is preferred.
• Ability to install all makes & models of residential appliances preferred.
• Available for on-call Service, weekends and evenings as needed.
• Previous experience in either the single-family or multi-family rental industry preferred.
• Must possess ability to work and cope well under pressure, meet multiple and sometimes competing and tight deadlines.
• Ability to interact with residents, and vendors/contractors tactfully and professionally.
• Strong organizational skills, communication and people-skills.
• Typical Physical Demands - Regularly required sitting and standing for several hours at a time, to climb up and down stairs several times each day, and to lift 50 pounds with ease.
• Must be knowledgeable of all pertinent laws and EPA and OSHA regulations.
• Working knowledge of Microsoft Office software and working proficiency with handheld computer (i.e., Smartphone, iPad is preferred).
• Honest, ethical and handles things in confidential manner.

What you can expect from us

• Competitive Compensation – Including performance-based bonuses that reward your contributions.
• Comprehensive Benefits Package – Medical, dental, vision, parental leave, 401(k) with company match and more.
• Generous Time Off – Enjoy PTO based on tenure, 13 paid holidays and 1 floating holiday.
• Ongoing Learning and Development – Quarterly summits, town hall meetings and continuous training to support your professional growth.
• A Culture that Celebrates You – We believe in collaboration, recognition and having fun while doing important work.

This summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent’s supervisor at any time based upon Company need.

Employment with Progress Residential is conditional on a satisfactory background and drug screen.

Progress Residential is a proud Equal Opportunity employer, m/f/d/v.

Progress Residential is one of the nation’s largest providers of single-family rental homes in the country, with more than 90,000 homes across the US. Together, we are building a new way of renting homes, one person, one innovation at a time.

Come build the future with us.