Service Technician II

BH Management; Raleigh (NC); On-site; USD 30,000 - 36,000; Full time

Job summary

BH Management is seeking a Service Technician II to join our maintenance team in Raleigh, NC. You will inspect, troubleshoot and repair residential systems and appliances in Progress Residential single-family homes, while maintaining safety and high customer service standards.

The role requires HVAC and EPA certifications, a valid driver’s license, and prior maintenance experience. On-call availability and strong organizational skills are expected as part of a busy, safety-conscious work

Qualifications

• High school diploma or equivalent required.
• HVAC certification preferred or required.
• EPA certification is preferred.

Responsibilities

• Inspect, troubleshoot and repair various systems and components in Progress Residential single family homes.
• Perform scheduled and unscheduled maintenance and respond to service requests.
• Diagnose HVAC items including thermostats, batteries and filters.
• Maintain safety standards and follow company policies.

Education

High school diploma or equivalent

HVAC Certification

EPA Certification

Tools

Personal hand tools

Job description

Who We AreBH Management, LLC is a people-first multifamily owner and operator that grew from a small startupinto one of the nation's largest commercial real estate companies. Founded in 1993, BH is celebrated for its simple commitment to doing business the right way and investing in its team. Today, BH managesover 100,000 units, employs over 2,800 people, owns its processes in-house, and is praised by FortuneMagazine as the “Best Workplace for Women,” “Best Workplace for Millennials,” and “Best Workplacesfor Diversity.” Powered by innovation and a can-do attitude, BH improves daily, striving to construct asmarter way to live, invest, manage, and grow.BH is passionate about setting the standard in the multifamily industry. We are a welcoming band of go-getters who think big, sweat the details, and take our work (but never ourselves) too seriously. We setour sights high, own our mistakes, and turn lemons into lemonade. We are incredibly proud of wherewe’ve come and are ready to tackle what’s next. Come join us!Approved Pay: $24/HRMUST BE HVAC CERTIFIEDPosition Summary:The Service Technician II is a key associate in providing an outstanding customer experience while providing cost and expense controls. The Service Technician II works on the Property Management team to inspect, troubleshoot and repair various systems and components in our Progress Residential single family homes. Additional residential maintenance and repairs are required as needed.Essential Functions:Ability to quickly assess the situation and determine the appropriate steps necessary to resolving the service requests while providing outstanding customer service and being an ideal representative of Progress ResidentialPerform scheduled and unscheduled/emergency preventative maintenance, inspections, and service requests including replacement, and modifications of equipment or systems as needed or requested by customers, involving the following daily:Electrical, plumbingAppliancesWater irrigation systemsStairs, gates, fences, patios, railingsTile, carpet, and flooringRoofing, gutters, fastenersInterior/exterior lights and ceiling fansFireplaces and Gas fixturesShutters, doors, cabinets, windows, sliding glass doors and locksLeaksDrywall and PaintingPool areas, tile, hot tub/spa, pool furnitureOther Service areas as requiredDiagnose and troubleshoot basic HVAC items to include, thermostat, batteries and filtersReport all major repairs or replacements prior to any expenditure of fundsMust be always aware of the condition of the property and take immediate steps to correct any unsafe conditionConducts all business in accordance with company policies and procedures and all state and federal regulations (such as Lead Based Paint, ADA, Fair Housing, HAZCOM Program OSHA, etc.)Ensures all workplace safety standards and practices are upheldCompletes service requests in a professional timely mannerMaintains regular attendance and excellent punctualityMust be always aware of the condition of the property and take immediate steps to correct any unsafe conditionFollow Fleet vehicle maintenance schedule and keep an organized and clean vehicle/workspaceMaintains regular attendance and excellent punctualityThis role is considered Safety Sensitive and full compliance with all Fleet policies and procedures must be always adhered toQualifications:High school diploma or equivalent requiredTechnical College or Trade Program with HVAC Certification is preferredMust have a valid Driver’s License in the working stateMinimum of 3 years’ experience in general service and maintenance experience (painting, plumbing, carpentry, electrical, drywall repair, etc.)Required equipment - Employee must have their own tools required to perform ongoing service in residential environmentEPA Certification RequiredMinimum 2 years’ experience repairing all makes & models of residential appliances in customers’ homes preferredAbility to maintain, inspect, diagnose and troubleshoot typical issues and then repair or replace defective equipment or components on standard household appliances is preferredAbility to install all makes & models of residential appliances preferredAvailable for on-call Service, weekends and evenings as neededPrevious experience in either the single-family or multi-family rental industry preferredMust possess ability to work and cope well under pressure, meet multiple and sometimes competing and tight deadlinesAbility to interact with residents, and vendors/contractors tactfully and professionallyStrong organizational skills, communication and people-skillsTypical Physical Demands - Regularly required sitting and standing for several hours at a time, to climb up and down stairs several times each day, and to lift 50 pounds with easeMust be knowledgeable of all pertinent laws and EPA and OSHA regulationsWorking knowledge of Microsoft Office software and working proficiency with handheld computer (i.e., Smartphone, iPad is preferredHonest, ethical and handles things in confidential mannerBH is an Equal Employment Opportunity Employer. We foster the diverse voices of our community by advocating for inclusivity, celebrating our differences, and continually evolving our practice to make BH a better place to work and live. Our posted compensation reflects the cost of talent across multiple US geographic markets. Pay is based on a number of factors and may vary depending on job-related knowledge, skills, and experience.