Service Technician I

LiveBH; Raleigh, Northern (NC, KY); Hybrid; USD 42,000 - 54,000; Full time

Job summary

Progress Residential is seeking a Service Technician I to troubleshoot and repair residential properties, ensuring quality service for our residents. You will perform repairs on electrical, plumbing, and appliance systems, and conduct preventive maintenance on a schedule.

On-call availability and safe work practices are required to meet deadlines. The role emphasizes strong communication with residents and vendors, staying organized, and upholding company safety standards.

Qualifications

• Strong organizational and interpersonal skills are essential.
• Excellent communication with residents, vendors, and teammates.
• Ability to manage multiple tasks and deadlines in a fast-paced environment.

Responsibilities

• Troubleshoot and perform repairs on electrical, plumbing, and appliance systems.
• Conduct routine service and preventive maintenance on residential properties.
• Respond to on-call service requests and maintain safe, orderly workspaces.

Skills

Strong organizational skills

Effective communication

People skills

Ability to work under pressure

Education

High school diploma or equivalent

Job description

## Service Technician IApply: Onsite: Raleigh, NC: Full time: Posted Today: JR116855**Who We Are**BH Management, LLC is a people-first multifamily owner and operator that grew from a small startupinto one of the nation's largest commercial real estate companies. Founded in 1993, BH is celebrated for its simple commitment to doing business the right way and investing in its team. Today, BH managesover 100,000 units, employs over 2,800 people, owns its processes in-house, and is praised by FortuneMagazine as the “Best Workplace for Women,” “Best Workplace for Millennials,” and “Best Workplacesfor Diversity.” Powered by innovation and a can-do attitude, BH improves daily, striving to construct asmarter way to live, invest, manage, and grow.BH is passionate about setting the standard in the multifamily industry. We are a welcoming band of go-getters who think big, sweat the details, and take our work (but never ourselves) too seriously. We setour sights high, own our mistakes, and turn lemons into lemonade. We are incredibly proud of wherewe’ve come and are ready to tackle what’s next. Come join us!**Position Summary:**The Service Technician I is a key associate in providing an outstanding customer experience while providing cost and expense controls. The Service Technician I works on the Property Management team to trouble shoot, make proper repairs and provide excellent customer service for our customers in our Progress Residential single-family homes.**Essential Functions:*** Ability to quickly assess the situation and determine the appropriate steps necessary to resolving the service requests* Ability to provide outstanding customer service and be an ideal representative of Progress Residential’s standards* Service Technicians will conduct all business in accordance with company policies and procedures and all state and federal regulations (such as Lead Based Paint, ADA, Fair Housing, HAZCOM Program OSHA, etc.)* Maintain fleet vehicle and inventory within company guidelines* Diagnose and perform service or repairs as directed, involving the following daily: + Electrical and plumbing + Appliances + Water irrigation systems + Stairs, gates, fences, patios, railings + Tile, carpet, and flooring + Interior/exterior lights + Fireplaces, ceiling fans + Gas fixtures and appliances + Shutters, doors, cabinets, windows, and sliding glass doors + Door locks, mailboxes, and locks + Security systems + Leaks + Walls + Pool areas, tile, hot tub/spa, pool furniture + Other Service areas as required.* Schedule and perform routine preventive service on residential properties* Report all major repairs and need requisitions prior to any expenditure of funds* Must be always aware of the condition of the property and take immediate steps to correct any unsafe condition* Follow Fleet vehicle maintenance schedule and keep an organized and clean vehicle/workspace* Ensure all workplace safety standards and practices are upheld* Completes service requests in a professional timely manner* Maintains regular attendance and excellent punctuality* This role is considered Safety Sensitive and full compliance with all Fleet policies and procedures must be always adhered to* Drivers of Progress Residential Fleet vehicles are expected to maintain a good driving record and drive in a safe manner at all times**Qualifications:*** High school diploma or equivalent required* Must have a valid Driver’s License in the working state* Minimum of 1 years’ experience in general service or other service responsibilities.* Required equipment - Employee must have their own basic tools required to perform ongoing service in a residential environment* Available for on-call service work* Available to work both weekends and evenings* Previous experience in either the single-family or multi-family rental industry preferred* Must possess ability to work and cope well under pressure, meet multiple and sometimes competing and tight deadlines* Ability to interact with residents, and vendors/contractors tactfully and professionally* Strong organizational skills, communication and people-skills* Typical Physical Demands - Regularly required sitting and standing for several hours at a time, to climb up and down stairs several times each day, and to lift 50 pounds with ease* Must be knowledgeable of all pertinent laws and EPA and OSHA regulations* Working knowledge of Microsoft Office software and working proficiency with handheld computer (i.e. Smartphone, iPad is preferred)* Honest, ethical and handles things in confidential manner.**BH is an Equal Employment Opportunity Employer. We foster the diverse voices of our community by advocating for inclusivity, celebrating our differences, and continually evolving our practice to make BH a better place to work and live. Our posted compensation reflects the cost of talent across multiple US geographic markets. Pay is based on a number of factors and may vary depending on job-related knowledge, skills, and experience.**