Service Technician II

Progress Residential, LLC; Memphis, Northern (TN, KY); Hybrid; USD 42,000 - 65,000; Full time

Benefits offered by this job

Performance-based bonuses

Medical, dental, vision benefits

401(k) with company match

13 paid holidays + 1 floating holiday

PTO

Job summary

Progress Residential in Memphis, TN is seeking a Service Technician II to provide outstanding service while maintaining cost controls on our single-family homes. You will inspect, troubleshoot and repair electrical, plumbing, HVAC and appliance systems, handle preventative maintenance, and coordinate with residents and vendors.

This role requires strong troubleshooting, safety awareness, valid driver’s license, and the ability to work on-call.

Qualifications

• High school diploma or equivalent required.
• HVAC Certification preferred.
• Valid Driver’s License in the working state.
• Minimum 3 years’ general service and maintenance experience.
• EPA Certification required; 2 years’ appliance repair experience preferred.
• Own tools required to perform ongoing service.
• On-call, weekends and evenings availability.
• Experience in single-family or multi-family rental preferred.
• Strong communication and safety awareness.

Responsibilities

• Perform preventive maintenance and repairs on systems as requested.
• Diagnose and troubleshoot electrical, plumbing, HVAC, appliance systems.
• Report major repairs or replacements prior to expenditures.
• Ensure property safety and compliance with policies and regulations.
• Maintain vehicle and workspace; keep them organized and clean.
• Respond to service requests promptly and professionally.
• Adhere to OSHA and company safety standards.

Skills

General maintenance

Customer service

Safety compliance

Communication

Education

HVAC Certification

EPA Certification

High school diploma or equivalent

Driver’s license

Tools

Handheld devices

Job description

Your career has a home here. Ready to make an impact with a dynamic, forward-thinking company? As a leading property manager of single-family rental homes nationwide, we take great pride in creating an enjoyable living experience for our residents – and an empowering, people-first culture for our team members. That’s why, for two years in a row, our employees have voted Progress a certified Great Place to Work®.

Why join Progress?

As the demand for professionally managed rental homes continues to grow, so do the opportunities at Progress. We’re looking for passionate professionals who are ready to grow with us, make a difference and be part of something meaningful.

Position Summary

The Service Technician II is a key associate in providing an outstanding customer experience while providing cost and expense controls. The Service Technician II works on the Property Management team to inspect, troubleshoot and repair various systems and components in our Progress Residential single family homes. Additional residential maintenance and repairs are required as needed.

Essential Functions

Ability to quickly assess the situation and determine the appropriate steps necessary to resolving the service requests while providing outstanding customer service and being an ideal representative of Progress Residential.

• Perform scheduled and unscheduled/emergency preventative maintenance, inspections, and service requests including replacement, and modifications of equipment or systems as needed or requested by customers, involving the following daily: Electrical, plumbing Appliances Water irrigation systems Stairs, gates, fences, patios, railings Tile, carpet, and flooring Roofing, gutters, fasteners Interior/exterior lights and ceiling fans Fireplaces and Gas fixtures Shutters, doors, cabinets, windows, sliding glass doors and locks Leaks Drywall and Painting Pool areas, tile, hot tub/spa, pool furniture Other Service areas as required Diagnose and troubleshoot basic HVAC items to include, thermostat, batteries and filters Report all major repairs or replacements prior to any expenditure of funds Must be always aware of the condition of the property and take immediate steps to correct any unsafe condition Conducts all business in accordance with company policies and procedures and all state and federal regulations (such as Lead Based Paint, ADA, Fair Housing, HAZCOM Program OSHA, etc.)
• Diagnose and troubleshoot basic HVAC items to include, thermostat, batteries and filters
• Report all major repairs or replacements prior to any expenditure of funds
• Must be always aware of the condition of the property and take immediate steps to correct any unsafe condition
• Conducts all business in accordance with company policies and procedures and all state and federal regulations (such as Lead Based Paint, ADA, Fair Housing, HAZCOM Program OSHA, etc.)
• Ensures all workplace safety standards and practices are upheld
• Completes service requests in a professional timely manner
• Maintains regular attendance and excellent punctuality
• Follow Fleet vehicle maintenance schedule and keep an organized and clean vehicle/workspace
• Maintains regular attendance and excellent punctuality
• This role is considered Safety Sensitive and full compliance with all Fleet policies and procedures must be always adhered to

Qualifications

• High school diploma or equivalent required
• Technical College or Trade Program with HVAC Certification is preferred
• Must have a valid Driver’s License in the working state
• Minimum of 3 years’ experience in general service and maintenance experience (painting, plumbing, carpentry, electrical, drywall repair, etc.)
• Required equipment - Employee must have their own tools required to perform ongoing service in residential environment EPA Certification Required Minimum 2 years’ experience repairing all makes & models of residential appliances in customers’ homes preferred
• Ability to maintain, inspect, diagnose and troubleshoot typical issues and then repair or replace defective equipment or components on standard household appliances is preferred
• Ability to install all makes & models of residential appliances preferred
• Available for on-call Service, weekends and evenings as needed
• Previous experience in either the single-family or multi-family rental industry preferred
• Must possess ability to work and cope well under pressure, meet multiple and sometimes competing and tight deadlines
• Ability to interact with residents, and vendors/contractors tactfully and professionally
• Strong organizational skills, communication and people-skills
• Typical Physical Demands - Regularly required sitting and standing for several hours at a time, to climb up and down stairs several times each day, and to lift 50 pounds with ease
• Must be knowledgeable of all pertinent laws and EPA and OSHA regulations
• Working knowledge of Microsoft Office software and working proficiency with handheld computer (i.e., Smartphone, iPad is preferred)
• Honest, ethical and handles things in confidential manner

What you can expect from us

• Competitive Compensation – Including performance-based bonuses that reward your contributions.
• Comprehensive Benefits Package – Medical, dental, vision, parental leave, 401(k) with company match and more.
• Generous Time Off – Enjoy PTO based on tenure, 13 paid holidays and 1 floating holiday.
• Ongoing Learning and Development – Quarterly summits, town hall meetings and continuous training to support your professional growth.
• A Culture that Celebrates You – We believe in collaboration, recognition and having fun while doing important work.

This summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent’s supervisor at any time based upon Company need.

Employment with Progress Residential is conditional on a satisfactory background and drug screen.

Progress Residential is a proud Equal Opportunity employer, m/f/d/v.

Progress Residential is one of the nation’s largest providers of single-family rental homes in the country, with more than 90,000 homes across the US. Together, we are building a new way of renting homes, one person, one innovation at a time. Come build the future with us.