SERVICE TECHNICIAN I

Socket.dev; Grapevine (TX); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Company truck, fuel card, and tools

Medical, dental, and vision insurance

401(k) with company match

Paid time off and paid holidays

Uniforms, phone, and ongoing training

Professional development assistance

Job summary

Elmer's Home Services is seeking an experienced HVAC Service Technician to diagnose, repair, maintain and service residential and light commercial HVAC systems. You will travel to customer sites daily, troubleshoot electrical components, and ensure safety and quality on every call.

The ideal candidate is skilled, dependable, and committed to delivering top-notch workmanship while expanding maintenance contracts and sales on each interaction.

Qualifications

• Minimum of 3–5 years air conditioning experience required.
• Tier I–III experience levels with service and repairs.
• Valid driver’s license is required.

Responsibilities

• Diagnose, repair and service residential and light commercial HVAC systems.
• Troubleshoot electrical systems in AC units and diagnose issues.
• Perform maintenance and repairs on HVAC systems and renew maintenance contracts.
• Provide excellent customer service and generate on-call sales.
• Travel daily to homes and businesses as scheduled.

Skills

Air conditioning

Electrical systems

Diagnostics

Education

High School Diploma / GED

Valid Driver’s License

Job description

Job Title: HVAC | Service Technician

Company: Elmer's Home Services

Location: 340 W Northwest Hwy, Grapevine, TX 76051

Job Type: Full-Time

Multiple positions available & skill levels!

Job Summary

We are seeking an experienced and motivated HVAC Service Technician to join Elmer's growing service team. In this role, you will be responsible for diagnosing, repairing, maintaining, and servicing residential and light commercial HVAC systems while delivering an outstanding customer experience at every call.

The ideal technician is skilled, dependable, professional, and takes pride in quality workmanship.

Essential Duties and Responsibilities

• Minimum of 3-5 years air conditioning experience required
• Travel to homes and businesses daily as scheduled
• Troubleshooting the electrical systems in the AC and diagnostic repairs
• Familiar with new equipment, and high-end communicating systems.
• Conducting maintenance, and repairs on air conditioning (HVAC) systems.
• Diagnose system issues, make recommendations for repairs or replacements, and ensure that all work is completed in compliance with safety and environmental regulations.
• Repair and diagnose HVAC systems with excellent troubleshooting skills ensuring compliance with environmental regulations.
• Troubleshoot electrical systems and air conditioning units, utilizing schematics and mechanical knowledge.
• Provide exceptional customer service while addressing client concerns and inquiries.
• Determine customer’s needs and discuss all solutions.
• Generate sales on every call.
• Inspect current HVAC systems for efficiency and safety.
• Conduct performance tests with specialized tools
• Renew maintenance contracts for current customers.
• Sell maintenance contracts to new customers.
• Maintain accurate inventory of all tolls and HVAC parts.
• Troubleshooting current HVAC system issues
• Repair damaged HVAC systems

Tier I (Maintenance & IAQ)

• One-year related experience in the HVAC industry or equivalent combination of education and experience
• Responsible for equipment tune ups / CTUs
• Responsible for vent cleanings (Includes blower wheel cleaning + in place evap cleaning)

Tier II (Service)

• 3-years related experience in the HVAC industry or equivalent combination of education and experience
• Proven ability to complete a service diagnosis and complete minor repairs
• Responsible for equipment tune ups / CTUs
• Responsible for Lead Setting

Tier III

• 5-years related experience in the HVAC industry or equivalent combination of education and experience
• Proven ability to complete a service diagnosis and complete repairs (minor to complex in nature)
• Responsible for CTUs
• Accountable for Tune Ups that are focused on Service and Sales
• Assists in Corrections/Installs when necessary

Core Competencies

• Travel to homes and businesses daily as scheduled
• Preform evaluations & consultations with potential customers
• Determine customer’s needs and discuss all solutions.
• Generate sales on every call.
• Inspect current HVAC systems for efficiency and safety
• Perform preventative maintenance on HVAC systems.
• Conduct performance tests with specialized tools
• Troubleshooting current HVAC system issuesRepair damaged HVAC systems
• Renew maintenance contracts for current customers
• Sell maintenance contracts to new customers
• Maintain accurate inventory of all tolls and HVAC parts
• Obey company Code of Ethics and Team Rules

Minimum Qualifications

• High School Diploma/GED or equivalent experience
• Valid Driver’s License

Compensation & Benefits

• Competitive hourly pay (based on experience) plus performance-based incentives
• Overtime opportunities and on-call pay
• Company truck, fuel card, and tools (for technicians)
• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off and paid holidays
• Uniforms, phone, and ongoing professional training
• Clear career advancement into Lead, Senior Technician, or Service Management
• License/Certification - Required
• Employee assistance program
• Employee discount
• Health savings account
• Professional development assistance
• Referral program
• Tools provided

We Are Elmer's Home Services, Serving San Antonio, Houston, and Dallas Areas Since 2004.

At Elmer's Home Services, we proudly serve San Antonio, Houston, and the Dallas-Fort Worth Metroplex with top-notch HVAC and plumbing services. Our commitment is simple: we show up on time, do what we say we'll do, and always do it right. We go above and beyond to exceed your expectations because we value your time and your home. Our team is dedicated to continuous learning, with weekly training to enhance skills and elevate customer service. At Elmer's, we treat you like family-because we believe every customer deserves the same care and respect we give our own employees. Whether you need furnace maintenance, plumbing repair, or AC installation, we've got you covered. Contact Elmer's Home Services in San Antonio, Houston, and Dallas areas today!

Our Core Values:

Vision:

We exist to serve more than businesses and homes - we serve people.

Integrity Always:

We lead with honesty and do the right thing, every time - even when no one's watching.

Safety Above All:

The well-being of our people and the families we serve comes first.

Community Commitment:

Giving back, supporting local initiatives, and standing with our neighbors, we strengthen the communities we're part of.

Respect & Teamwork:

We succeed together.

Why Join Elmer's?

At Elmer's, our technicians are the backbone of our success. We invest in our people, reward strong performance, and provide the support and structure you need to succeed. If you’re driven, dependable, and ready to be part of something growing and exciting, Elmer's Home Services is the place for you.

340 W Northwest Hwy, Grapevine, TX 76051

Physical Demands and Work Environment

Physical Demands

• Climbing up and down on ladders and equipment
• Heavy lifting required (50-75) pounds, ladder work and tight space work required from time to time.
• Ability to pick-up a minimum of 25 pounds consistently and carry up to 250 feet unassisted.
• Operate handheld power tools.
• Wear personal protective equipment.
• Ability to work more than 40 hours per work week and up to 12 hours per day, as needed.

Working Environment

• Employees may be exposed to noise, dust, and fumes, and they may work in cramped, awkward positions. They may work outdoors in all weather conditions and may be required to climb ladders or work on a roof.

Note

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.