Service Technician: Field & In-House Repairs

Weiss-North-America,-Inc.; Willoughby (OH); On-site; USD 52,000 - 67,000; Full time

Benefits offered by this job

Medical, dental, vision, and life insu

401K eligibility

Bi-weekly pay

Generous PTO

Job summary

WEISS North America, Inc, located in Willoughby, OH, is seeking a Service Technician for a full-time on-site role. The position involves in-house repairs, field service travel up to 20%, troubleshooting via phone and email, and coordinating with the service manager on special projects.

Requirements include a high school diploma or GED and 2–3 years of service technician experience. Knowledge of Microsoft Office and NAV ERP is a plus. Competitive benefits offered.

Qualifications

• High School diploma or GED required.
• 2–3 years in service technician or similar role preferred.
• Ability to manage multiple priorities and tasks with urgency.
• Proficient in Microsoft Office applications.

Responsibilities

• Provide service and customer support during field visits.
• Install new products and test them to ensure proper operation.
• Educate customers on use and maintenance of equipment.
• Explain issues and repairs to customers.
• Coordinate workflow with scheduling and other departments.
• Perform on-site repairs and maintenance.

Skills

Troubleshooting

Field service

Customer support

Communication

Time management

Detail-oriented

Education

High School diploma or GED

Tools

Microsoft Suite

Microsoft Dynamics NAV ERP

Job description

WEISS North America, Inc, located in Willoughby, OH, is seeking a Service Technician for a full-time on-site role. The position involves in-house repairs, field service travel up to 20%, troubleshooting via phone and email, and coordinating with the service manager on special projects.

Requirements include a high school diploma or GED and 2–3 years of service technician experience. Knowledge of Microsoft Office and NAV ERP is a plus. Competitive benefits offered.