Service Technician, Doors & Windows

Hingham Lumber Company; Massachusetts; On-site; USD 52,000 - 76,000; Full time

Job summary

The Door & Window Service Technician at Hingham Lumber Company installs, services, repairs, and troubleshoots doors, windows, and related millwork products. You will demonstrate professional workmanship, provide knowledgeable service, and ensure a positive customer experience while representing the company.

You’ll work directly with customers in homes and businesses, diagnose issues, communicate solutions clearly, and maintain current product knowledge through vendor training.

Qualifications

• High school diploma or equivalent.
• 5+ years of experience in installation, repair, service, or skilled trades.
• Experience servicing or repairing doors, windows, sashes, and related hardware.
• Strong mechanical aptitude with the ability to troubleshoot problems.
• Ability to read installation instructions and technical materials.
• Valid driver’s license and driving record in good standing.
• DOT medical card, if required for the position.

Responsibilities

• Service, repair, adjust, and troubleshoot doors, windows, sashes, hardware, and related products.
• Diagnose issues affecting operation and determine the appropriate solution.
• Inspect and test products and installations for safety and quality.
• Communicate complex repairs or product issues to the supervisor and obtain info as needed.
• Attend vendor and outside training to maintain current product knowledge.
• Provide professional, courteous customer service in homes, businesses and at Hingham Lumber Company.
• Maintain a clean, safe work environment and proper company property.
• Complete accurate service notes documenting issues and follow-up.

Skills

Mechanical aptitude

Problem solving

Customer service

Communication skills

Tools and equipment

Valid driver's license

DOT medical card

Education

High school diploma or equivalent

Tools

Hand tools

Power tools

Job description

Description

The Door & Window Service Technician is responsible for installing, servicing, repairing, adjusting, and troubleshooting doors, windows, and related Millwork products sold or serviced by Hingham Lumber Company. This position requires mechanical aptitude, attention to detail, sound judgment, and the ability to diagnose problems and determine practical solutions.

The Service Technician works directly with customers in their homes and businesses and is expected to provide professional workmanship, knowledgeable service, and a positive customer experience while representing Hingham Lumber Company.

RESPONSIBILITIES

Service & Repair

• Service, repair, adjust, and troubleshoot doors, windows, sashes, sliding glass doors, hardware, and related products.


• Diagnose issues affecting operation, fit, alignment, locking, latching, or function and determine the appropriate solution.


• Inspect and test products and installations to ensure repairs and adjustments are completed properly and safely.


• Communicate complex repairs, warranty concerns, or product issues to the appropriate supervisor and obtain additional information or support when needed.


• Attend vendor and outside training to maintain current product and technical knowledge.

Customer Service

• Provide professional, courteous, and knowledgeable service in customers’ homes, businesses and at Hingham Lumber Company.


• Listen to customer concerns, explain challenges and recommended solutions clearly, and follow up as needed to ensure satisfaction.


• Handle customer concerns professionally and work with department leadership to resolve issues.


• Seek to build relationships with customers and contribute to the reputation and success of the Door & Window Department.

Job Site & Company Standards

• Maintain a clean, safe, and professional work environment; remove job-related debris and clean glass when applicable.


• Use appropriate boot protection when entering customers’ homes and maintain a professional appearance and company-approved clothing.


• Properly maintain the company service van, tools, equipment, showroom displays, and other company property.


• Complete accurate service notes documenting issues, work performed, customer concerns, and required follow-up.


• Obtain customer payments or deposits in accordance with company guidelines.


• Follow all company safety policies, procedures, and applicable regulations.


• Work cooperatively with sales, installation, service, and department teams; share knowledge and technical expertise when appropriate.


• Manage and prioritize service calls and project while demonstrating good judgment, common sense, and professionalism.


• Perform other duties as assigned based on department needs.

Requirements

QUALIFICATIONS & COMPETENCIES

• High school diploma or equivalent.


• 5+ years of experience in installation, repair, service, construction, or a skilled trade preferred.


• Experience servicing or repairing doors, windows, sashes, sliding glass doors, and related hardware preferred.


• Strong mechanical aptitude with the ability to troubleshoot problems and develop practical solutions.


• Comfortable using hand and power tools; mechanical, construction, carpentry, or related trade experience preferred.


• Ability to read and understand product information, installation instructions, and technical materials.


• Ability to work independently, prioritize tasks, solve problems, and communicate effective with customers and coworkers.


• Strong customer-service skills and professional demeanor.


• Valid driver's license and driving record in good standing.


• DOT medical card, if required for the position.


• Ability to safely perform the physical requirements of the position.

PHYSICAL REQUIREMENTS

• Ability to lift and carry up to 100 pounds, independently or with assistance as appropriate.


• Ability to stand, walk, bend, stoop, kneel, crouch, reach overhead, and work in various positions for extended periods.


• Ability to push, pull, carry, and maneuver doors, windows, materials, tools, and equipment.


• Ability to safely use hand and power tools and perform repetitive movements associated with installation and repair work.


• Ability to work in varying environments, including customers’ homes and businesses, outdoor and construction areas, and lumber yard or warehouse settings.