Service Technician – Class B

Lithia & Driveway; Waterford Charter Township (MI); On-site; USD 52,000 - 78,000; Full time

Job summary

Suburban Ford of Waterford is seeking a Service Technician – Class B (Drivability Tech) to perform repair work to Lithia and manufacturer standards. You will diagnose engine-related issues, road-test vehicles, and document results with precision.

The role requires ASE certifications (minimum three) and a strong attention to detail, with a focus on quality service and customer satisfaction. A clean driving record and ongoing training are expected.

Qualifications

• Three to five years of automotive repair experience.
• ASE certifications required (minimum three).
• Valid driver's license with acceptable driving record.

Responsibilities

• Perform repairs per repair order with efficiency and accuracy.
• Diagnose causes of malfunctions and road-test vehicles.
• Record time and document procedures on repair orders.
• Maintain organized workspace and proper tool inventory.
• Participate in technician training and safety guidelines.

Skills

Attention to detail

Sense of urgency

Excellent communication

Automotive knowledge

Diagnostics

Education

High School diploma or equivalent

Job description

Dealership:L0434 Suburban Ford of WaterfordService Technician – Class B (Drivability Tech)Suburban Ford of WaterfordWhat You'll DoPerform work as outlined on repair order with efficiency and accuracy, in accordance with Lithia and manufacturer standards.Diagnose cause of malfunction (Engine).Complete all work according to the applicable safety requirements.Road-test vehicles to ensure quality of repair work.Accurately record time spent on repairs utilizing company time clocking procedures.Document work performed on repair order and document test procedures/results.Responsible for providing and maintaining an inventory of normal mechanics tools to include screwdrivers, wrenches, socket wrenches, pliers, hammers, chisels and punches, and other tools needed to perform the work for which the technician is trained and not normally inventoried by the service department as “special tools”.Return special tools to proper place.Use shop supplies and materials in a practical and economical manner.Maintain an organized and clean workspace, completing a stall cleaning every day.Ensure that customer’s vehicles are returned to them as clean as they were prior to being serviced.Complete all required training.Acquire and maintain manufacturer and ASE certifications by completing the necessary and required training.Participate in and utilize technical training as assigned by management.Review the technical bulletins and other publications as assigned by management.Constructively communicate with other dealership personnel as required to satisfy customer needs.Report to management any situation or condition that jeopardizes the safety, welfare, or integrity of the dealership, its personnel, or customers.What You'll BringStrong attention to detailSense of urgencyAttention to detailExcellent communicationCompetency: Passed manufacturer training and can perform repairs in the following areas with no supervision:Lube and Maintenance ServicesEngine RepairSuspension/Steering RepairBrake RepairElectrical/Electrical Systems RepairHeating and A/C RepairEngine Drivability Diagnosis and Repair (Optional)Certification/Training:Manufacturer certified in all areas listed above.Minimum of 3 ASE certifications (Should be an ASE Master Technician)Customer Pay Proficiency Level: Greater than 105% Customer Pay RepairsAutomotive Technical Knowledge – Three to five years’ experienceAcceptable driving record and a valid driver's license in your state of residenceWe offer best in class industry benefits:Competitive payMedical, Dental and Vision PlansPaid Holidays & PTOShort and Long-Term DisabilityPaid Life Insurance401(k) Retirement PlanEmployee Stock Purchase PlanLithia Learning CenterVehicle Purchase DiscountsWellness ProgramsHigh School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.