Service Technician - Boston

Restaurant Technologies; Boston (MA); On-site; USD 55,000 - 78,000; Full time

Job summary

Restaurant Technologies, the leading provider of bulk cooking oil management services to the food service industry, is seeking a Field Service Technician. You'll install core equipment for new customers and assist with customer training through troubleshooting and servicing.

For existing customers you will conduct service, repair and routine maintenance, while maintaining paperwork and inventory in company service vehicles.

Qualifications

• 1–3 years of equipment installation experience or strong mechanical aptitude.
• Must be 21+ with valid driver's license.
• Clean driving record; CDL preferred but not required.
• Boston Certificate of Competency is desired.
• Ability to work day, weekend, and overnight shifts.

Responsibilities

• Install and service Total Oil Management and AutoMist systems.
• Maintain paperwork and inventory in service vehicles.
• Follow HACCP guidelines and safety policies.
• Assist with customer training through troubleshooting and servicing.
• Visit or call customers to ensure performance and satisfaction.
• On-call rotation based on customer needs.

Skills

Equipment installation

Mechanical aptitude

Driver's license

Education

Boston Certificate of Competency

Tools

Total Oil Management systems

AutoMist systems

Job description

Service Technician

Restaurant Technologies, the leading provider of highly innovative and value‑enhancing bulk cooking oil management services to the food service industry, is currently seeking a Field Service Technician to join our growing and innovative team. Our Service Technicians are responsible for the installation and servicing of our advanced equipment in locations throughout the food service industry.

Position Description

As a Service Technician with Restaurant Technologies, you'll install our core products for new customers and assist with customer training through troubleshooting and servicing. For existing customers, you will be responsible for service, repair and routine maintenance.

Key Responsibilities

• Installation, service and repair on Total Oil Management and AutoMist systems and equipment
• Maintain proper paperwork standards and inventory (proper parts and supply levels in company service vehicles)
• Follow proper HACCP guidelines and employee safety policies
• Utilize Restaurant Technologies phone protocols and follow customer service training standards
• Visit and/or call customers to ensure that Restaurant Technologies' performance is up to standards and the customer's expectations
• Participate in "on call" staff schedule rotation based on customer needs

Position Requirements

• Boston Certificate of Competency, desired
• Must be at least 21 years of age with a valid driver's license
• 1-3 years of equipment installation experience or strong mechanical aptitude
• A clean driving record, CDL preferred but not required
• Ability to work variety of day, weekend and/or overnight shift (specific schedule will be discussed upon interview)
• No major violations within the past 5 years (including but not limited to):
  • DUI
  • Driving while suspended/revoked
  • Excessive Speed
  • Reckless/Careless Driving
  • Distracted Driving
  • Improper Lane Change