Service Technician Assistant

Fikes Products; Federal Way (WA); On-site; USD 34,000 - 41,000; Full time

Job summary

Fikes is seeking a Field Service Technician Assistant in Washington to support our service team with hands-on work, equipment installation, maintenance, and logistics. This full-time role emphasizes reliability, mechanical aptitude, and a commitment to customer service.

You will assist technicians, handle supplies, maintain clean work areas, follow safety procedures, and learn our products and procedures. We are an equal opportunity employer, encouraging applicants from diverse backgrounds.

Qualifications

• High school diploma or equivalent preferred.
• Experience in maintenance, install, warehouse, construction, delivery, or another hands-on role preferred
• Basic mechanical ability and willingness to learn.
• Dependable attendance and punctuality.
• Strong attention to detail and ability to follow instructions.
• Professional attitude and customer-service mindset.
• Ability to work independently and as part of a team.
• Valid drivers license and an acceptable driving record.
• Ability to successfully complete applicable pre-employment requirements.

Responsibilities

• Assist Service Technicians with scheduled service calls and installations.
• Load, unload, organize, and transport equipment and supplies.
• Inspect, clean, and maintain service equipment.
• Safely use basic hand tools and equipment.
• Maintain clean and safe vehicles and work areas.
• Follow safety procedures and product-handling requirements.
• Communicate professionally with customers and team members.
• Complete required service paperwork accurately.
• Assist with warehouse, inventory, and facility tasks as needed.
• Learn company products, services, and procedures.
• Perform other duties to support service and operations.

Skills

Basic mechanical ability

Customer-service mindset

Attention to detail

Teamwork

Ability to follow instructions

Professional attitude

Independence

Education

High school diploma or equivalent

Job description

Field Service Technician Assistant

Position Summary

Fikes is seeking a dependable and motivated fulltime Service Technician Assistant to support our service team in delivering high-quality service to our customers. This is a hands-on position that includes assisting technicians with service calls, equipment installation and maintenance, loading and organizing supplies, and maintaining clean and safe work areas.

The ideal candidate is reliable, mechanically inclined, comfortable performing physical work, and committed to providing excellent customer service.

Key Responsibilities

• Assist Service Technicians with scheduled service calls, installations, and special projects.
• Load, unload, organize, and transport equipment, products, and supplies.
• Help inspect, clean, maintain, and prepare service equipment.
• Safely use basic hand tools and equipment.
• Maintain clean, organized, and safe company vehicles and work areas.
• Follow company safety procedures and product-handling requirements.
• Communicate professionally with customers and team members.
• Accurately complete required service paperwork or electronic documentation.
• Assist with warehouse, inventory, and facility-related tasks as needed.
• Learn company products, services, equipment, and service procedures.
• Perform other duties that support the service and operations teams.

Qualifications

• High school diploma or equivalent preferred.
• Experience in maintenance, install, warehouse, construction, delivery, or another hands-on role preferred
• Basic mechanical ability and willingness to learn.
• Dependable attendance and punctuality.
• Strong attention to detail and ability to follow instructions.
• Professional attitude and customer-service mindset.
• Ability to work independently and as part of a team.
• Valid driver’s license and an acceptable driving record.
• Ability to successfully complete applicable pre-employment requirements.

Physical Requirements

• Ability to lift and carry up to 50 pounds.
• Ability to stand, walk, bend, reach, push, pull, and climb throughout the workday.
• Ability to work indoors and outdoors in varying weather conditions.
• Ability to safely perform physical tasks and operate basic tools and equipment.

Compensation

• Competitive pay starting at $25 - $30/hr
• Consistent full-time work
• Training & growth opportunities
• Supportive team environment

We actively seek a diverse pool of candidates from a variety of backgrounds, and multicultural candidates are encouraged to apply. We are an equal opportunity employer. All employees and potential employees will be recruited, selected, trained, promoted, and, if necessary, disciplined without regard to sex, race, religion, creed, marital status, age, national origin, ancestry, color, sexual orientation, gender identity or expression, political ideology or activity, disability, honorably discharged veteran or military status. All applicants are carefully screened and full consideration is given to their training, education, skills, aptitudes, experience, and previous work record. In addition, we do not discriminate on the basis of genetic information in its employment related policies and practices, including coverage under its health benefits program. You must be able to pass a drug screening and criminal background check.