Service Technician

Rawson; Cleveland (OH); On-site; USD 52,000 - 76,000; Full time

Job summary

Rawson is seeking a Field Service Technician in Cleveland, OH for full-time employment. The role reports through the Field Service Manager and Production Manager and has two levels, with education and experience varying accordingly.

Responsibilities include operating forklifts and field equipment, performing repairs and builds, assembling hydraulic power units, and completing required paperwork while maintaining strict quality and safety standards on customer sites and shop floors.

Qualifications

• Education: High School diploma or equivalent; Preferred: Trade school or other certifications.
• Experience: Two levels exist; Uncertified: 3–8 years; Senior: 8+ years with hydraulic training or certification.

Responsibilities

• Operate and inspect equipment such as forklifts, vehicles, tools, and cranes.
• Assist/perform evaluations, repairs, and builds per instructions.
• Assemble and test hydraulic power units and lube systems per customer specs.

Skills

Forklift operation

Read hydraulic schematics

Troubleshooting

Math (fractions)

Basic computer skills

Education

High School diploma or equivalent

Trade school or certifications (preferred)

Tools

Basic tools

Job description

Job Type: Full-time

REPORTING RELATIONSHIP & FUNCTIONAL ROLE

This position reports functionally to the Field Service Manager and administratively to the Production Manager. The Field Service Technician position has two levels each with slightly different requirements in education and/or experience.

RESPONSIBILITIES

• Operating and inspecting assigned equipment including but not limited to forklifts, vehicles, tools, and/or cranes.
• Assist/perform evaluations, repairs, and/or new builds per the job traveler, procedures, drawings, and verbal instructions.
• Assist/perform the assembly process and testing of hydraulic power units, lube systems, and components as per customers request, procedures, drawings, and verbal instructions.
• Complete Field Service Paperwork; timesheets, JSA, Delivery Tickets, etc.
• Direct Contact with Customers, OSS, ISS, etc.
• Assist with maintenance inspections of field service equipment, while making necessary repairs.

ADMINISTRATIVE/GENERAL

• Assist in the development, review, and maintenance of processes, procedures, and guidelines.
• Assist in special projects as assigned by the Field Service Manager.
• Subject to other duties and/or projects as assigned by CFI Management.

REQUIREMENTS & CONDITIONS

• Education: High School diploma or equivalent; Preferred: Trade school or other certifications.
• Experience: There are two levels for the Field Service Technician, each building on the other as follows:
• The uncertified Field Service Technician has 3-8 years of experience and does not have any specialized hydraulic certification.
• The Senior Field Service Technician has 8+ years experienced and has specialized hydraulic training/ or other certified schooling.
• Skills, Knowledge, Abilities: Know basic tools, average to good math skills (fractions), basic computer skills, read and understand hydraulic/electrical schematics with the ability to troubleshoot.
• Character Traits:
• Team oriented and spirited
• Dependable
• Integrity
• Strong interpersonal and communication skills (both written and oral)
• Organized
• Able to handle multiple assignments with strict deadlines
• Physical Requirements: Standing, sitting, climbing, walking, crouching, stooping, twisting, and bending. Must be able to pass physical fitness safety training
• Working Conditions/Environment Customer jobsite and shop conditions (no central heat or air condition); outdoor work required; uniforms supplied. Some projects are subject to harsh environmental work conditions.