Service Technician /Advisor

Trek Retail Corporation; Ellicott City (MD); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Flexible and fun culture

Health care options

Dental and vision insurance

401(k) with match

Paid holidays

Tuition Reimbursement

Employee discounts

ESOP

Job summary

Trek Store Ellicott City is seeking a dedicated Service Technician/Advisor to keep bikes running smoothly and help customers choose the right accessories. You’ll diagnose repairs, service a variety of bikes on the spot, and deliver the friendly, knowledgeable hospitality Trek is known for.

You’ll work closely with the Service Manager, become the face of the department when needed, and continually learn new techniques and gear in a fast-paced retail environment dedicated to cycling.

Qualifications

• Strong customer service and communication skills.
• Willingness to learn and adapt in a retail bike shop.
• Ability to diagnose basic repairs and explain work to customers.

Responsibilities

• Troubleshoot repairs and service bikes on the spot.
• Install accessories customers select for their new bike.
• Be the face of the department when the Service Manager is unavailable.
• Build relationships with customers and deliver exceptional hospitality.

Skills

Customer service

Communication

Problem solving

Attention to detail

Team player

Job description

A bit about usTrek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you’re on our team, you’re taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and we’ll give it right back. Sound pretty sweet? Then come join us!Job LocationTrek Store Ellicott CitySummaryJob DescriptionAs a Trek Service Technician/Advisor, no one day is the same as the last. This job is all about caring for bikes so their owners love riding them. You’ll troubleshoot repairs and service all kinds of bikes on the spot and install the awesome accessories customers select for their new bike! You’ll also be the first to have your hands on brand new models before they hit the sales floor. Most importantly, you’ll build relationships with people who trust you to keep their gear running flawlessly. This role closely supports the Service Manager. When the Service Manager is not available, you are the face of the department to customers.We’re looking for a teammate with stellar customer service chops and a willingness to learn. Because you’ll constantly be speaking with customers to evaluate issues and recommend repairs, we value fantastic hospitality skills above prior shop experience. This role requires elevated skills in communication, leadership and problem solving.What you’ll bring to the teamSelf-motivation, a positive, team-focused mentality, plus a willingness to pitch in on any taskFantastic hospitality—a warm, approachable manner, great listening skills, and a drive to help in any way you can—even on the toughest, busiest daysTop-notch communication skillsImpressive attention to detail and a love for tinkering ‘til you figure it outEagerness to learn the ins and outs of servicing bicyclesA desire to continually learn proper service methods and new technologiesTrek Benefits• Flexible and fun company culture• Competitive health care• PPO & HDHP medical plan options, Dental insurance, Vision insurance• Flexible Spending Accounts (FSA)• Free life insurance & optional term life insurance• Competitive vacation package• 401(k) with match and Employee Stock Ownership Plans (ESOP)• 12 weeks of maternity leave with 100% pay• Paid company holidays• Tuition Reimbursement up to $15,000! (Undergraduate & Masters programs)• Employee discounts on all product• Deep partner retail discountsWe are an Equal Employment Opportunity (“EEO”) Employer. Trek strictly prohibits discrimination on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, sexual orientation, age, national origin, veteran or military status, disability, medical condition, genetic information, or any other characteristic prohibited by federal, state and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.We are an E-Verify employer.For more information, please click on the following links:E-Verify Participation Poster: English / SpanishE-Verify Right to Work Poster: English | Spanish