Service Technician 2

Big Tex Trailer Manufacturing Llc; Phoenix (AZ); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Sign-on bonus

Retention bonus

Competitive pay

Job summary

Big Tex Trailer World is seeking a Service Technician 2 to maintain service areas, perform repairs and installations on trailers and tow vehicles, and engage customers in discussing solutions.

The role involves welding, parts sales, and multi-point inspections, with responsibility for documenting work orders and maintaining parts inventory. Overtime may be required, and a sign-on/retention bonus is available to eligible candidates.

Qualifications

• High School Diploma or GED required.
• Welding experience with MIG and oxy-acetylene preferred.
• Valid Driver’s License required.
• 2–3 years related work experience preferred.

Responsibilities

• Perform service, repair, and accessory installation on trailers, beds, tow vehicles, and snowplows.
• Inspect, test, adjust, and repair bearings, lights, wiring, and brake assemblies.
• Provide quotes, write/read work orders, and estimate costs for parts and labor.
• Sell parts and services to customers and assist in loading/installing equipment.
• Maintain parts inventory and assist in store purchasing and cycle counts.

Skills

Welding MIG

Customer service

Sales

Reading work orders

Education

High school diploma or GED

Associate degree/trade diploma preferred

Job description

This is a job working for Big Tex Trailer WorldCompetitive Hourly Pay$3,500 Sign-on/Retention Bonus Available!SUMMARYThe Service Technician 2 is responsible for the organization and safety of the service areas of the facility. Sells parts and performs advanced service repairs / fabrication work. Engages with customers to sell, discuss, and explain repairs, installations, and solutions. Ensures that a proper supply of regularly needed shop supplies is maintained through communication with management.ESSENTIAL DUTIES AND RESPONSIBILITIESPerform service, repair, and accessory installation on new and used trailers, truck beds, trailer tow vehicles and snowplows.Partner with supervisor to maintain Service Schedule.Examine, test, adjust, and repair bearings, lights, wiring, and brake assemblies of trailers and tow vehicles.Replace and repair worn and defective parts. Lay out drills, screws, rivets, and welds to repair, replace and/or install parts / accessories on trailers, truck beds, tow vehicles, snowplows, accessories and Installs wood or metal flooring.Perform multi-point inspections to assess customer service and parts needs.Confer in person and by phone with customers, write and read work orders. List parts needed, estimate costs, and plan work procedures, using parts lists, technical manuals, diagrams and must have the ability to quote service work.Sell parts and service.Help customers hook up a trailer. Perform visual safety inspection (lights, safety chain, decking, etc.)Perform warranty service and completes required documentation.Complete service paperwork or computer system entry completely and timely.Maintain service parts log and submit to management as required.Assist in the maintenance of parts inventory for store including purchasing of parts and supplies, receiving PO’s, and Cycle Counts.Assemble trailers.Park and move Trailers.Other duties, as assignedQUALIFICATIONSHigh School Diploma or equivalent (GED)Proven ability to weld (MIG and oxy-acetylene)Valid Driver’s LicenseAssociates Degree, Trade School Diploma preferred2-3 years applicable work experience preferredMust be available to work Monday – Saturday and overtime as needed