Service Technician 2

Big Tex Trailers; Homer Glen (IL); On-site; USD 25,000 - 39,000; Full time

Job summary

Big Tex Trailer World is seeking a Service Technician 2 to keep our service areas safe and organized while performing advanced repairs and installations on trailers and related equipment. You will engage customers, quote service work, and ensure a steady supply of parts and tools.

The role requires welding skills (MIG and oxy-acetylene), a valid driver’s license, and 2–3 years of related experience. Availability Monday through Saturday with overtime is expected.

Qualifications

• High School Diploma or GED required.
• Welding proficiency with MIG and oxy-acetylene.
• Valid Driver's License.
• Associates degree or trade school diploma preferred.
• 2-3 years of related work experience preferred.
• Must be available Monday through Saturday and overtime.

Responsibilities

• Perform service, repair, and accessory installation on trailers, truck beds, tow vehicles, and snowplows.
• Maintain service schedule in partnership with supervisor.
• Inspect and repair bearings, lights, wiring, and brake assemblies.
• Replace worn parts and install parts/accessories on trailers and related equipment.
• Conduct multi-point inspections to assess customer service and parts needs.
• Quote service work and prepare work orders with required documentation.
• Sell parts and provide service to customers.
• Assist in wiring and safety inspections and warranty service.
• Complete all service paperwork accurately and timely.
• Maintain parts inventory and assist with purchases and cycle counts.
• Assemble and move trailers as required.
• Other duties as assigned.

Skills

Welding

Driver's license

Customer service

Education

High School Diploma or GED

Associates or Trade School preferred

Job description

This is a job working for Big Tex Trailer World

Competitive Hourly Pay

$3,500 Sign-on/Retention Bonus Available!

Summary

The Service Technician 2 is responsible for the organization and safety of the service areas of the facility. Sells parts and performs advanced service repairs / fabrication work. Engages with customers to sell, discuss, and explain repairs, installations, and solutions. Ensures that a proper supply of regularly needed shop supplies is maintained through communication with management.

Essential Duties And Responsibilities

• Perform service, repair, and accessory installation on new and used trailers, truck beds, trailer tow vehicles and snowplows.
• Partner with supervisor to maintain Service Schedule.
• Examine, test, adjust, and repair bearings, lights, wiring, and brake assemblies of trailers and tow vehicles.
• Replace and repair worn and defective parts. Lay out drills, screws, rivets, and welds to repair, replace and/or install parts / accessories on trailers, truck beds, tow vehicles, snowplows, accessories and Installs wood or metal flooring.
• Perform multi-point inspections to assess customer service and parts needs.
• Confer in person and by phone with customers, write and read work orders. List parts needed, estimate costs, and plan work procedures, using parts lists, technical manuals, diagrams and must have the ability to quote service work.
• Sell parts and service.
• Help customers hook up a trailer. Perform visual safety inspection (lights, safety chain, decking, etc.)
• Perform warranty service and completes required documentation.
• Complete service paperwork or computer system entry completely and timely.
• Maintain service parts log and submit to management as required.
• Assist in the maintenance of parts inventory for store including purchasing of parts and supplies, receiving PO's, and Cycle Counts.
• Assemble trailers.
• Park and move Trailers.
• Other duties, as assigned

QUALIFICATIONS

• High School Diploma or equivalent (GED)
• Proven ability to weld (MIG and oxy-acetylene)
• Valid Driver's License
• Associates Degree, Trade School Diploma preferred
• 2-3 years applicable work experience preferred
• Must be available to work Monday - Saturday and overtime as needed