Service Technician

GET Group NA; Tucson (AZ); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical benefits

Paid time off

Disability coverage

401K

Job summary

GET Group North America (GETNA) is seeking a Service Technician in Tucson, AZ to support field service on electro-mechanical systems. The role involves installations, training, and software integration with strong customer focus.

Applicants must be U.S. citizens and able to obtain a government security clearance. Travel of up to 15% within the U.S. may be required for training and backup coverage.

Qualifications

• 1-year experience in a Mechatronics support role.
• 2-4 years Electro-Mechanical experience in a hands-on environment.
• Ability to read schematics and disassemble/reassemble complex devices.
• Capable of independent and team work with minimal supervision.
• Proficient with MS Office.
• Excellent communication skills.
• U.S. citizenship and ability to obtain security clearance.

Responsibilities

• Install, maintain, and support equipment per SLA requirements.
• Respond promptly to maintenance calls and document actions.
• Maintain accurate on-site service inventory in Tucson.
• Assist Operators and System Admins to troubleshoot issues.
• Train users and maximize hardware/software usage.
• Suggest improvements to operating instructions and procedures.

Skills

Mechatronics

Electro-Mechanical

Troubleshooting

Schematic reading

MS Office

Communication skills

Team player

Customer service

Education

CompTIA A+ certification

2 year associate’s degree

Bachelor of Science in technical discipline

Tools

Automation equipment

MS Office

Thermal/laser printers

Job description

Service Technician

Tucson, AZ

Job Summary

GETNA Service Technicians provide field service support on complex electro-mechanical systems in more than 26 national locations. They perform installations, training and assist with software integration. In addition to technical aptitude, this high visibility, customer-centric position will also provide our customers with consistent, high-level, all-around service and attention.

The candidate must be a U.S. Citizen. This is a requirement for this position.

All offers of employment are contingent upon one’s eligibility to obtain and maintain a government security clearance sponsored by GETNA.

Unfamiliar with the Security Clearance process? No problem! Our Security Team will walk the selected candidate through the process.

Security Clearance is not required prior to applying; GETNA will begin the security clearance process once the right candidate is selected

Key Responsibilities

• Install, maintain, and support all equipment maintenance efforts, conforming to customer Service Level Agreement (SLA) requirements.
• Respond in a timely manner to all maintenance calls. Documenting each maintenance action with time, labor, meters, resolution notes and parts used.
• Maintain accurate on-site service inventory at assigned Tucson facilities.
• Assist Operators and System Admins to troubleshoot issues they encounter while using our systems and provide actionable steps to resolve problems.
• Maximize the use of hardware and software by training users; interpreting instructions; answering questions; providing feedback.
• Contributes ideas to improving operating instructions to be used by end users, collaborating in a Group setting.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
• Other assignments as requested by Management.

Job Requirements (Minimum)

• Proof of U.S. citizenship required.
• Candidate must be able to obtain and maintain a U.S. Department of State Security Clearance prior to starting work.
• Up to 15% US domestic travel for backup coverage or for training requirements.

Professional Experience (Minimum)

• 1-year experience in a Mechatronics support role.
• 2-4 years Electro-Mechanical experience in a firsthand technical environment.
• Must have a familiarity with Electro-Mechanical devices and automation equipment.
• Must have good troubleshooting skills.
• Must have the ability to read and understand schematic diagrams and be competent in disassembling and reassembling complex mechanical devices.
• Capable of working independently and effectively in a Team concept without direct supervision.
• Proficient with MS Office business products.
• Excellent communications skills.
• A solid working knowledge of thermal printing or laser printers would be an asset.

Academic Qualifications (Desired)

• CompTIA A+ certification or other relevant Technical Certifications.
• 2 year associate’s degree in a Technical or Diagnostic field.
• 4 year Bachelor of Science degree in technical discipli

About Global Enterprise Technologies

GET Group employs more than 500 professionals on five continents, with country representation offices in major economic and technological hubs around the world. Since its foundation in 1987, the Group has established and maintained a prestigious reputation in the fields of security printing, smart solutions, and, more recently, robotics and automation. GET Group North America's (GETNA) history spans more than 30 years of milestones, awards, partnerships, and other significant industry achievements.

We offer competitive compensation, flexible schedules, and a fun, diverse work environment.

Benefit Package & Time Off Includes:

• Medical, Dental, Vision & Flexible Spending Account
• 15 Vacation days, 10 holidays + sick days
• Short-term and long-term disability
• Safe Harbor 401K