Service Technician

GET Group NA; Aurora (CO); On-site; USD 45,000 - 68,000; Full time

Benefits offered by this job

Medical, Dental, Vision benefits

15 Vacation days, 10 holidays + sick days

401K plan

Safe Harbor 401K

Job summary

A leading technology firm in the U.S. is seeking a Service Technician. This role involves providing field service support for complex electro-mechanical systems across various locations. Successful candidates will demonstrate strong technical skills, the ability to perform installations, and excellent customer service. Applicants must be U.S. citizens and may need to obtain a government security clearance. Competitive compensation and a diverse work environment are offered.

Qualifications

• 1-year experience in a Mechatronics support role or 2-4 years Electro-Mechanical experience.
• Must have a familiarity with sensors, motors, pneumatics and PLCs.
• Capable of working independently and effectively in a team.

Responsibilities

• Install, maintain, and support equipment maintenance efforts.
• Respond to all maintenance calls in a timely manner.
• Assist with troubleshooting issues the customer encounters.
• Maintain on-site service inventory at Colorado facilities.
• Troubleshoot customer issues and provide timely resolutions.
• Train users to maximize equipment availability.
• Install, test, and calibrate sensors, relays, motors, lasers, and actuators.
• Inspect equipment to identify potential issues.

Skills

Troubleshooting skills

Proficient with MS Office

Communication skills

Familiarity with Electro-Mechanical devices

Ability to read schematic diagrams

MS Office proficiency

Communication skills

Education

2-year associate’s degree in a Technical or Diagnostic field

4-year Bachelor of Science degree in technical discipline

Technical military school certificate in Electrical or Mechanical discipline

Tools

Schematic diagrams

Electro-Mechanical systems

Job description

Service Technician

Centennial, CO 80112

Job Summary

GETNA Service Technicians provide field service support on complex electro-mechanical systems in more than 26 national locations. They perform installations, training and assist with equipment integration. In addition to technical aptitude, this high visibility, customer-centric position will also provide our customers with consistent, high-level, all-around service and attention.

The candidate must be a U.S. Citizen. This is a requirement for this position.

All offers of employment are contingent upon one’s eligibility to obtain and maintain a government security clearance sponsored by GETNA.

Unfamiliar with the Security Clearance process? No problem! Our Security Team will walk the selected candidate through the process.

Security Clearance is not required prior to applying; GETNA will begin the security clearance process once the right candidate is selected.

Key Responsibilities

• Install, maintain, and support all equipment maintenance efforts, conforming to customer Service Level Agreement (SLA) requirements.
• Respond in a timely manner to all maintenance calls.
• Maintain accurate service records, maintenance logs, and reports.
• Maintain accurate on-site service inventory at your assigned Colorado facilities.
• Assist with troubleshooting issues the customer encounters while using our equipment and provide actionable steps to resolve problems in a timely manner.
• Maximize the availability of our equipment by training users; interpreting instructions; answering questions; and providing feedback.
• Install, test, and calibrate machinery and components such as sensors, relays, motor, lasers and actuators.
• Inspection of equipment and identify potential issues before failures occur.
• Contributes ideas to improving operating instructions to be used by operators, while collaborating in a Group setting.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
• Collaborate with engineers and other technicians to improve equipment performance.
• Other assignments as requested by Management.

Job Requirements (Minimum)

• Proof of U.S. citizenship required.
• Candidate must be able to obtain and maintain a U.S. Department of State Security Clearance prior to starting work.
• Up to 50% US domestic travel for backup coverage or for training requirements.

Professional Experience and Skills Required

• 1-year experience in a Mechatronics support role or 2-4 years Electro-Mechanical experience in a firsthand technical environment.
• Must have a familiarity with Electro-Mechanical devices and automation equipment to include sensors, motors, pneumatics and PLCs.
• Must have good troubleshooting skills.
• Must have the ability to read and understand schematic diagrams/ blueprints and technical manuals.
• Competent in disassembling and reassembling complex mechanical devices.
• Capable of working independently and effectively in a Team concept without direct supervision.
• Proficient with MS Office business products.
• Excellent communications skills.
• A solid working knowledge of thermal printing or laser printers would be an asset.

Academic Qualifications (Desired)

• 2-year associate’s degree in a Technical or Diagnostic field.
• 4-year Bachelor of Science degree in technical discipline.
• Technical military “A” or “C” school certificate in Electrical or Mechanical discipline.

Work Environment

• May involve working in industrial settings, customer office setting, or field service environments.
• Requires standing, lifting, and working with tools and machinery.
• May include travel or on-call responsibilities.

About Global Enterprise Technologies

GET Group employs more than 500 professionals on five continents, with country representation offices in major economic and technological hubs around the world. Since its foundation in 1987, the Group has established and maintained a prestigious reputation in the fields of security printing, smart solutions, and, more recently, robotics and automation. GET Group North America's (GETNA) history spans more than 30 years of milestones, awards, partnerships, and other significant industry achievements.

We Offer

Competitive compensation, flexible schedules, and a fun, diverse work environment.

Benefit Package & Time Off Includes

• Medical, Dental, Vision & Flexible Spending Account
• 15 Vacation days, 10 holidays + sick days
• Short-term and long-term disability
• Safe Harbor 401K