Service Technician

United Site Services, Inc; Town of Florida (NY); On-site; USD 25,000 - 33,000; Full time

Job summary

United Site Services, Inc. is seeking a Service Technician to operate a company service truck and service/pump/clean portable restrooms and holding tanks at customer sites, ensuring uptime and cleanliness.

The role emphasizes safe driving per USS and DOT requirements, on-site customer interaction, and the ability to adapt routes to meet client needs. You will lift and move equipment as required, provide routing feedback to supervisors, and help plan for future toilet service capacity based on

Qualifications

• Minimum two years of commercial driving experience.
• Valid Driver License (CDL or non-commercial).
• Excellent time management, customer service and communication skills.
• Strong problem-solving and decision making skills.

Responsibilities

• Drive and service portable toilets per USS and DOT standards.
• Operate service truck safely and in accordance with USS and DOT requirements.
• Service and pump/clean portable restrooms and holding tanks.
• Interact with customers on site to ensure service standards.
• Adjust routes to meet customer needs; provide routing feedback to supervisors.
• Plan for current and future customer toilet needs.

Skills

Commercial driving experience

Time management

Customer service

Communication skills

Problem solving

Decision making

Job description

Primary Purpose

The Service Technician operates a company service truck and drives to various locations to service/pump/clean portable restrooms and/or holding tanks. This position is the heart of our business.

Essential Functions

• Perform basic service truck driving functions in accordance with USS and DOT requirements.
• Perform all work duties in a safe manner in accordance with USS and DOT safety standards to ensure no accidents or injuries.
• Perform duties by sitting, standing, stooping, kneeling, crouching or crawling. In addition, perform lifting/pushing between 50 and 150 lbs. on a frequent basis during work shift.
• Conduct portable toilets servicing to USS 8 point service standard.
• Perform customer service interaction when on customer work sites to ensure they are getting the services completed to their standard.
• Ability to be flexible in order to meet customer needs when routes needs to be adjusted or changed.
• Provide routing feedback to Operations Manager/Supervisor/Coordinator to be most efficient as well as giving the customer the best service possible.
• Ability to strategically plan for customer needs by discussing their portable toilet needs, so the customer's current and future needs are satisfied.

Qualifications

• Minimum two years of commercial driving experience.
• Valid Driver License (CDL or non-commercial).
• Excellent time management, customer service and communication skills.
• Strong problem-solving and decision making skills.