Service Technician

United Site Services; Tomball (TX); On-site; USD 42,000 - 66,000; Full time

Job summary

United Site Services is seeking a Service Technician to operate a company service truck, service portable restrooms and holding tanks, and interact with customers on-site to ensure service quality. The role emphasizes safety, route flexibility, and efficient problem-solving to meet client needs.

The position requires driving a commercial vehicle, adhering to USS and DOT safety standards, and lifting up to 150 lbs as needed. This is a hands-on field role with customer-facing duties.

Qualifications

• Minimum two years of commercial driving experience.
• Valid Driver License (CDL or non-commercial).
• Excellent time management, customer service and communication skills.
• Strong problem-solving and decision making skills.

Responsibilities

• Drive service truck and perform portable restrooms servicing to USS 8 point service standard.
• Service/pump/clean portable restrooms and/or holding tanks in a safe manner.
• Interact with customers on site to ensure services meet their standards.
• Assist with routing and scheduling to meet customer needs and efficiency.

Skills

Time management

Customer service

Communication skills

Problem-solving

Decision making

Job description

Primary Purpose

The Service Technician operates a company service truck and drives to various locations to service/pump/clean portable restrooms and/or holding tanks. This position is the heart of our business.

Essential Functions

• Perform basic service truck driving functions in accordance with USS and DOT requirements.
• Perform all work duties in a safe manner in accordance with USS and DOT safety standards to ensure no accidents or injuries.
• Perform duties by sitting, standing, stooping, kneeling, crouching or crawling. In addition, perform lifting/pushing between 50 and 150 lbs. on a frequent basis during work shift.
• Conduct portable toilets servicing to USS 8 point service standard.
• Perform customer service interaction when on customer work sites to ensure they are getting the services completed to their standard.
• Ability to be flexible in order to meet customer needs when routes needs to be adjusted or changed.
• Provide routing feedback to Operations Manager/Supervisor/Coordinator to be most efficient as well as giving the customer the best service possible.
• Ability to strategically plan for customer needs by discussing their portable toilet needs, so the customer's current and future needs are satisfied.

Qualifications

• Minimum two years of commercial driving experience.
• Valid Driver License (CDL or non-commercial).
• Excellent time management, customer service and communication skills.
• Strong problem-solving and decision making skills.