Service Technician

Figure; Spartanburg (SC); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading AI Robotics company in Spartanburg is seeking a Service Technician for their humanoid robot fleet. This role requires strong mechanical and technical skills to perform maintenance, inspections, and repairs at customer locations. Successful candidates will enjoy a dynamic work environment with opportunities for development and collaboration with engineering teams.

Qualifications

• Experience working with complex systems essential.
• Ability to perform duties in a customer-facing environment with professionalism.
• Must be available for a regular schedule of 40 hours/week.

Responsibilities

• Perform onsite maintenance and technical repairs on humanoid robots.
• Troubleshoot mechanical, electrical, and software issues effectively.
• Maintain accurate records of all maintenance and repairs.

Skills

Troubleshooting

Mechanical ability

Technical expertise

Communication

Problem-solving

Education

HS Diploma or GED

Tools

CATIA

CAD

Electrical diagnostic tools

Digital Multimeter

Jira

Confluence

Slack

Job description

Figure is an AI Robotics company developing a general-purpose humanoid. Our humanoid robot is designed for industrial tasks, targeting labor shortages and jobs that are undesirable or unsafe for humans. This role will be based in Spartanburg, SC. We require 5 days/week onsite collaboration at our customer’s site.

We are looking for a Service Technician to compliment our onsite Fleet Operations team. The role requires technical expertise and strong mechanical ability to troubleshoot and repair our humanoid robot fleet.

Responsibilities:

• Responsible for understanding all technical aspects of the robot to perform onsite maintenance and technical repairs at customer location
• Perform routine maintenance and inspections of the humanoid robot fleet
• Proficient in troubleshooting mechanical, electrical and software-based issues
• Work closely with engineering, build, validation and fabrication teams to resolve issues quickly
• Maintain detailed and accurate records of all maintenance and repairs
• Develop tools and document diagnostic procedures for process improvement
• Ability to properly document repairs completed and in process
• Occasional company-funded travel to Figure AI headquarters (San Jose, CA) for training and professional development.
• Ability to follow assembly documentation
• Ability to work under short timelines when needed
• Maintain high quality work and efficiency while working with little supervision
• Maintain and process accurate expense reporting as neededProvide clear, relevant maintenance feedback and supporting documentation to headquarters-based engineering, build, validation, and hardware teams.

Requirements:

• Experience working with complex systems
• Familiarity with computer-based tools including but not limited to CMD prompt, Google Suite, in house development GUI’s
• Familiarity with electrical hardware based diagnostic tools including Scope, Digital Multimeter, Current Probes
• Familiarity with torque tools and mechanical assembly
• Ability to read PCB and Harness schematics
• Full system architecture diagnostic experience and organized diagnostic processes
• Ability to remove and replace mechanical components up to 50lbs
• Great attitude and excited to face challenges
• Ability to perform duties and communicate with a high level of professionalism, in a customer-facing environment
• Must be available for a regular schedule of 40 hours a week, including weekends and holidays, according to business need. Shifts may include evening or early morning hours.
• HS Diploma or GED
• Ability to read and speak fluent English
• Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics.
• Minimum age of 21

Bonus Qualifications:

• Catia or CAD based program experience
• Programming experience Python Java C++
• Small brushless motor experience
• Harmonic drive, clutches, torque/force sensor knowledge
• Experience using Jira, Confluence, Slack
• IPC 610, 620 or J-Std-001

The US base salary range for this full-time position is $28-42/hr.

The pay offered for this position may vary based on several individual factors, including job-related knowledge, skills, and experience. The total compensation package may also include additional components/benefits depending on the specific role. This information will be shared if an employment offer is extended.

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