Service Technician

GAC 2022; Southfield (MI); On-site; USD 42,000 - 66,000; Full time

Job summary

Guardian is seeking a Service Technician to service and program burglar alarms and basic video wiring for residential and commercial sites in Michigan. You will follow service guidelines, meet installation requirements, and strive for high-quality scores on customer surveys and productivity metrics.

Responsibilities include using tools such as multi-meters and CATV testers, maintaining inventory, and providing a professional installation experience.

Qualifications

• High school diploma or GED required; vocational training preferred.
• Ability to learn mechanical and electronic skills.
• Must have a valid driver’s license and good driving record.
• Proficient in reading, writing, and speaking; strong communication skills.
• Experience installing basic security alarm and video systems encouraged.

Responsibilities

• Service and program burglar alarms and basic video wiring to code standards.
• Meet installation requirements and achieve score card metrics.
• Maintain and transport tools; bring personal essential tools as needed.
• Attend required training and events; pursue professional development in Access Control and Video.
• Upsell products and services during on-site visits; collect payments where applicable.

Skills

Mechanical skills

Electronic skills

Driver's license

Color vision

Reading & writing skills

Flexible shifts

Independent worker

Mobile tools familiarity

Problem solving

Education

HS Diploma or GED

Vocational training preferred

Tools

Multi-meter

Trac-A-Tone

CATV tester

Alarm systems knowledge

Job description

Our Service Technician is required to service and program burglar alarm and low-end analog or IP based video wiring and equipment while ensuring the work is in accordance with relevant codes for Guardian.

• Complete service jobs to the quality and standards listed in the Service Guidelines.
• Meet or exceed installation requirements and Score Card metrics (I.E. Customer Survey, Inventory Accuracy, Productivity, Quality, Upsell Install Revenue, Upsell RMR, and Utilization).
• Maintain the appropriate level and quality of all assigned tools. Technicians will also be required to provide their own tools such as drills/drill batteries, levels, measuring tape, toolboxes, and screwdrivers.
• Attend all required seminars, training courses, and classes assigned from management.
• Minimize loss of productivity and maximize utilization.
• Proficiently utilize tools/methods for problem solving (I.E., multi-meter, trac-a-tone, CATV tester, etc.)
• Proficiently utilize all available resources to complete installation within the scheduled timeframe.
• Utilize basic knowledge of networking and Wi-Fi configurations to resolve problems on security alarm and video systems.
• Install or repair basic security systems, alarm devices, or related equipment for residential and/or commercial sites.
• Install or repair basic analog and IP based electronic video components and wiring for residential and/or commercial sites.
• Working knowledge of low-end DVR/NVR/SVR systems from Speco, IDview, and Alarm.com systems.
• Follow blueprints of electrical layouts, residential layouts and building plans.
• Install or repair audio and visual smart devices, such as remote access locks, security cameras and/or smart burglar alarms.
• Provide and maintain all licenses, permits or technical qualifications that are, or may be required by any governmental agency as part of that which is necessary to fulfill the duties of this position. This shall include but not be limited to Public Act 217.
• Respond to emergency situations during work hours for the purpose of resolving immediate safety/security concerns.
• Ability to diagnose and troubleshoot equipment problems through various troubleshooting techniques.
• Keep a stocked, neat, and accurate inventory.
• Responsible for ensuring assigned company vehicle is maintained and serviced at prescribed intervals.
• Actively upsell, install, and activate new products and services while on customer sites.
• Collect payment for services and products on all chargeable service calls and up sells.
• Actively pursue professional development (I.E., experience and certifications in Access Control and High-End Video).
• Adhere to all requirements, processes, and deadlines.

Required Skills, Abilities, Education & Experience:

• Ability to learn mechanical and/or electronic skills.
• Ability to climb ladders.
• Ability to see colors and distinguish between them.
• Strong reading, writing, and speaking skills.
• Ability to work flexible shifts and to adapt to changing work schedules.
• Familiarity with mobile tools and applications.
• Demonstrates ability to work independently without direct supervision after training.
• High School Diploma or GED required.
• One full year of experience installing basic security alarm and video systems.
• Vocational or trade school courses in electrical, electronic or communication systems, network programming and wiring preferred.
• Familiarity with mobile tools and applications required.
• Must have a valid driver’s license and maintain a good driving record.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.