Service Technician

Dakota Fluid Power; Sioux Falls (SD); On-site; USD 36,000 - 48,000; Full time

Job summary

Dakota Fluid Power is seeking a Customer Service Representative to provide timely and professional service to customers while supporting DFP Sales through effective communication and organization. You will assist customers, process quotes and orders, and work with multiple departments to ensure a positive experience.

The role includes handling quotes, orders, and parts, assisting with training, and possibly working Saturdays in rotation. Strong hydraulics knowledge and ERP proficiency are valued.

Qualifications

• Exceptional customer service and communication skills required.
• Strong problem solving and listening/phone skills.
• Proficiency with computers and ERP systems (P21).

Responsibilities

• Assist phone and walk-in customers, inspect worn/damaged/defective parts, determine replacements, troubleshoot and research products and prices to best fit application.
• Assist service customers, determine needs, and work with service department to provide prompt, courteous service.
• Demonstrate broad understanding of DFP’s customer service functions, processes and tools and their impact on other departments.
• Generate quotes, process and enter orders, contact vendors, update records and track orders; process returns; interpret pricing via ERP (P21).
• Manufacture hose assemblies, tubing, and other assemblies as needed.
• Support Account Managers with price, availability, product specs, order status and other information.
• Achieve productivity and sales goals; multitask on multiple projects.
• Maintain clean organized work stations and showroom; replenish stock.
• Mentor and train new hires in the department; attend product training and seminars.
• Possibly work Saturdays as part of rotation; collaborate across departments to maintain a positive team environment.
• Other duties assigned by Management.

Skills

Customer Service

Communication

Problem Solving

Listening

Phone Skills

Computer Proficiency

Multitasking

Hydraulics basics

Working Under Pressure

Goal Orientation

Dedication to Excellence

Tools

ERP (P21)

Job description

Summary Of Responsibilities

The primary responsibility for the Customer Service Representative is to provide timely and professional customer service to Dakota Fluid Power customers while also supporting DFP Sales through effective communication and excellent organization and time management skills.

Summary Of Responsibilities

The primary responsibility for the Customer Service Representative is to provide timely and professional customer service to Dakota Fluid Power customers while also supporting DFP Sales through effective communication and excellent organization and time management skills.

Job Duties Include

• Responsible for assisting phone and walk-in customers, including inspection of worn or damaged/defective parts, determine replacement parts, troubleshoot and research products and prices to best fit application. Answer all customer inquiries quickly and accurately in a positive manner.
• Assist service customers, determine needs, and work closely with service department to facilitate seamless prompt and courteous customer service.
• Internal know-how; demonstrate broad understanding of DFP’s customer service functions, processes and tools and their impact on other DFP departments.
• Ability to generate quotes, process and enter orders, contact vendors, update records and track orders as necessary, process returns, navigate ERP (P21) system to interpret pricing structure and utilize support system. Interpret and ensure proper execution of standard operating procedures and policies.
• Manufacture hose assemblies, tubing, and other assemblies as needed.
• Support Account Managers and respond in a timely manner with price, availability, product specifications, order status and other information as required.
• Achieve productivity and sales goals.
• Multitask on multiple projects at once.
• Maintain clean organized work stations and showroom; replenish stock product as needed.
• Assist with mentoring and training of new hires in the same department.
• Attend product training and seminars if available.
• Possibly work Saturdays as part of a rotation schedule.
• Work with all departments to create a friendly, inviting and positive team environment.
• Other duties assigned by Management.

Skills/Qualifications

Exceptional Customer Service; Strong Communication Skills; Problem Solving; Listening and Phone Skills; Computer Proficiency; Multitasking; Basic Understanding of Hydraulics; Works Well Under Pressure; Goal Oriented; Dedication to Excellence.

The Company reserves the right to revise and alter this job description as needed.