Service Technician

Birkey's Farm Store, Inc.; Williamsport (IN); On-site; USD 48,000 - 72,000; Full time

Job summary

Birkey's Farm Store, Inc. in Indiana is seeking an experienced service technician to diagnose and repair heavy equipment, including mechanical, electrical, hydraulic, and pneumatic systems. You will read schematics, order parts, and ensure work orders and warranties are accurately completed.

Join a team focused on safety, quality workmanship, and outstanding customer service, while keeping shop vehicles clean and maintaining a safe work environment.

Responsibilities

• Inspect, diagnose, troubleshoot, and locate mechanical deficiencies on Heavy Equipment as assigned by the service manager.
• Proper use of diagnostic equipment.
• Determine extent of necessary repairs including identifying major powertrain overhaul needs. Prepare orders for required services. Source and order parts as needed.
• Repair and/or replace all components of diesel engines, hydraulic, air conditioning, electrical, and suspension systems, drive trains, steering, braking, material handling, and operator comfort systems.
• Read, analyze, and interpret technical information from schematics, technical manuals, drawings and procedures, and governmental regulations.
• Perform welding and brazing, fabricate and modify parts, equipment, miscellaneous structures and attachments.
• Keep service manager informed on special parts orders, shortages and malfunctions.
• Complete all work orders (including warranty information) and time sheets in a legible, accurate, and timely manner.
• Maintain a current knowledge of products, technology and models by participating in educational opportunities, reading technical and regulation publications.
• Work as part of a team, offering and seeking assistance when needed.
• Keep shop vehicles clean and serviced.
• Help control expenses and produce as much quality work as possible.
• Help maintain cleanliness, neatness and safety of personal workspace, building and lot.
• Maintain a safe working environment and adhere to company safety program at all times.
• Perform other duties as assigned.
• Ensure every customer is satisfied with the products, services and support of all staff.
• Resolve customer’s concerns efficiently and effectively.
• Promote a positive attitude at all times.
• Maintain a professional appearance and demeanor.
• Exhibit Birkey’s high level of customer service on a daily basis.
• Acknowledge appreciation of clients and customer.

Job description

POSITION SUMMARY

Diagnoses and performs standard mechanical, electrical, hydraulic, and pneumatic repairs, and assembles equipment for the company and its customers. Performs work in an efficient and accurate manner to ensure customer satisfaction and company profitability.

ESSENTIAL DUTIES AND RESPONSIBILITIES

include the following. Other duties may be assigned:

• Inspect, diagnose, troubleshoot, and locate mechanical deficiencies on Heavy Equipment as assigned by the service manager.
• Proper use of diagnostic equipment.
• Determine extent of necessary repairs including identifying major powertrain overhaul needs. Prepare orders for required services. Source and order parts as needed.
• Repair and/or replace all components of diesel engines, hydraulic, air conditioning, electrical, and suspension systems, drive trains, steering, braking, material handling, and operator comfort systems.
• Read, analyze, and interpret technical information from schematics, technical manuals, drawings and procedures, and governmental regulations.
• Perform welding and brazing, fabricate and modify parts, equipment, miscellaneous structures and attachments.
• Keep service manager informed on special parts orders, shortages and malfunctions.
• Complete all work orders (including warranty information) and time sheets in a legible, accurate, and timely manner.
• Maintain a current knowledge of products, technology and models by participating in educational opportunities, reading technical and regulation publications.
• Work as part of a team, offering and seeking assistance when needed.
• Keep shop vehicles clean and serviced.
• Help control expenses and produce as much quality work as possible.
• Help maintain cleanliness, neatness and safety of personal workspace, building and lot.
• Maintain a safe working environment and adhere to company safety program at all times.
• Perform other duties as assigned.

Customer Service Responsibilities

• Ensure every customer is satisfied with the products, services and support of all staff.
• Resolve customer’s concerns efficiently and effectively.
• Promote a positive attitude at all times.
• Maintain a professional appearance and demeanor.
• Exhibit Birkey’s high level of customer service on a daily basis.
• Acknowledge appreciation of clients and customer.