Service Technician

Greenway-Equipment; Searcy (AR); On-site; USD 42,000 - 70,000; Full time

Job summary

Greenway Equipment is seeking a Service Technician to independently diagnose and repair customer and dealer-owned agricultural/outdoor power equipment. The role involves fieldwork, maintaining knowledge of technology offerings, and ensuring accurate documentation and safety compliance.

The technician will participate in training programs, stay current with John Deere and competitive products, and mentor apprentices while upholding excellent customer service standards.

Qualifications

• Basic understanding of mechanical, electrical, and hydraulic systems.
• Experience using special tools and following Technical Manual procedures.
• Ability to diagnose technical issues.
• Experience with basic computer functions such as Service Advisor or equivalent tool.

Responsibilities

• Performs diagnostics and repairs on John Deere equipment.
• Performs repairs in the field as required.
• Develops a thorough understanding of all technology offerings.
• Accounts for billable time and documents diagnostics and repairs on repair orders.
• Participates in training programs to develop skills.
• Follows safety rules and regulations on all tasks.
• Prepares reports and forms for work assignments.
• Maintains knowledge of John Deere and competitive products.
• Maintains vehicles, inventory, tools and equipment.
• Mentors Apprentices and junior Technicians.

Skills

Diagnostics

Mechanical systems

Electrical systems

Hydraulic systems

Customer service

Field service

Education

High School Diploma or GED

Tools

Service Advisor

Diagnostic tools

Job description

Join the Greenway team and join a work environment that encourages growth, offers educational opportunities and competitive benefits. We are a team of hardworking individuals who have a common goal of serving exceptional customer experience while creating an enjoyable work environment.The Service Technician will independently perform basic/complex diagnostics, service repairs and maintenance work on customer and/or dealer-owned agricultural equipment/outdoor power equipment.Job DescriptionOverviewThe Service Technician will independently perform basic/complex diagnostics, service repairs and maintenance work on customer and/or dealer-owned agricultural equipment/outdoor power equipment.ResponsibilitiesPerforms diagnostics and repairs on John Deere equipment.Performs repairs in the field as required.Develop a thorough understanding of all technology offerings.Accountable for billable time and thorough documentation of diagnostics and repairs performed on repair orders.Participate in Training programs required by Greenway Equipment to develop and advance skills and knowledge.Follows all safety rules and regulations in performing work assignments.Prepares all reports and forms required in conjunction with work assignments.Will maintain current product knowledge of John Deere and competitive products.Maintains condition of vehicles, inventory, tools and equipment.Mentors Service Technician Apprentices and junior Service Technicians.QualificationsBasic understanding of, and experience with, mechanical, electrical, and hydraulic systems used in John Deere equipment.Experience using special tools and following Technical Manual procedures.Ability to diagnose technical issues.Experience with basic computer functions such as Service Advisor or equivalent computer based diagnostic tools.Positive attitude and a desire to deliver an exceptional customer experienceExcellent skills in operating vehicles and equipment used for diagnostic purposes.Positive attitude and a desire to deliver an exceptional customer experience.High School Diploma, GED, or equivalent experience.Ability to work extended hours and weekends.Help us continue to meet our two Guiding Principles of Building a Sustainable Business while providing an Exceptional Customer Experience.It is the policy of Greenway not to discriminate against any applicant for employment, or any employee because of age, color, sex, disability, national origin, race, religion, or veteran status.