Service Technician

Greenway Equipment; Blytheville (AR); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive benefits

Educational opportunities

Job summary

Greenway Equipment is seeking a Service Technician to independently perform diagnostics, repairs and maintenance on customer or dealer-owned agricultural and outdoor power equipment.

You will work in a team-focused environment, involving field service, documentation, and ongoing training, with a commitment to safety and exceptional customer service.

The role requires hands-on knowledge of mechanical, electrical, and hydraulic systems and the ability to work extended hours and weekends.

Qualifications

• Basic understanding of mechanical, electrical, and hydraulic systems used in John Deere equipment.
• Experience with diagnostic tools and following Technical Manual procedures.
• Ability to diagnose technical issues and operate diagnostic software.
• Positive attitude and desire to deliver exceptional customer experience.
• High school diploma or equivalent required.
• Ability to work extended hours and weekends.

Responsibilities

• Performs diagnostics and repairs on John Deere equipment.
• Performs repairs in the field as required.
• Develop a thorough understanding of technology offerings.
• Accountable for billable time and documentation of work performed.
• Participate in training programs to advance skills.
• Follows safety rules and regulations in performing work.
• Maintains reports and forms for work assignments.
• Maintains current knowledge of John Deere and competitive products.
• Maintain equipment, inventory, tools and vehicles.
• Mentor apprentices and junior technicians.

Skills

Mechanical systems

Electrical systems

Hydraulic systems

Diagnostic tools

Customer service mindset

Education

High School Diploma / GED / equivalent

Tools

Service Advisor

Diagnostic software

Job description

Join the Greenway team and join a work environment that encourages growth, offers educational opportunities and competitive benefits. We are a team of hardworking individuals who have a common goal of serving exceptional customer experience while creating an enjoyable work environment.

The Service Technician will independently perform basic/complex diagnostics, service repairs and maintenance work on customer and/or dealer-owned agricultural equipment/outdoor power equipment.

Job Description

Overview

The Service Technician will independently perform basic/complex diagnostics, service repairs and maintenance work on customer and/or dealer-owned agricultural equipment/outdoor power equipment.

Responsibilities

• Performs diagnostics and repairs on John Deere equipment.

• Performs repairs in the field as required.

• Develop a thorough understanding of all technology offerings.

• Accountable for billable time and thorough documentation of diagnostics and repairs performed on repair orders.

• Participate in Training programs required by Greenway Equipment to develop and advance skills and knowledge.

• Follows all safety rules and regulations in performing work assignments.

• Prepares all reports and forms required in conjunction with work assignments.

• Will maintain current product knowledge of John Deere and competitive products.

• Maintains condition of vehicles, inventory, tools and equipment.

• Mentors Service Technician Apprentices and junior Service Technicians.

Qualifications

• Basic understanding of, and experience with, mechanical, electrical, and hydraulic systems used in John Deere equipment.

• Experience using special tools and following Technical Manual procedures.

• Ability to diagnose technical issues.

• Experience with basic computer functions such as Service Advisor or equivalent computer based diagnostic tools.

• Positive attitude and a desire to deliver an exceptional customer experience

• Excellent skills in operating vehicles and equipment used for diagnostic purposes.

• Positive attitude and a desire to deliver an exceptional customer experience.

• High School Diploma, GED, or equivalent experience.

• Ability to work extended hours and weekends.

Help us continue to meet our two Guiding Principles of Building a Sustainable Business while providing an Exceptional Customer Experience.

It is the policy of Greenway not to discriminate against any applicant for employment, or any employee because of age, color, sex, disability, national origin, race, religion, or veteran status.