Service Technician

Greenway-Equipment; Augusta (AR); On-site; USD 42,000 - 60,000; Full time

Job summary

Greenway Equipment in Augusta, AR is seeking a Service Technician to independently perform diagnostics, service repairs, and maintenance on John Deere equipment, both in the field and at customer sites. You will develop expertise across technology offerings and ensure thorough documentation of all work performed.

Responsibilities include field repairs, keeping current product knowledge, and mentoring apprentices while following safety rules and completing required training programs.

Qualifications

• Basic understanding of mechanical, electrical, and hydraulic systems used in John Deere equipment.
• Experience with diagnostic tools and following Technical Manual procedures.
• Ability to diagnose technical issues and provide effective repairs.

Responsibilities

• Performs diagnostics and repairs on John Deere equipment.
• Performs repairs in the field as required.
• Maintains documentation of diagnostics and repairs on repair orders.
• Participates in required training programs to develop skills.
• Adheres to safety rules and regulations during work assignments.
• Maintains up-to-date product knowledge of John Deere and competitors.
• Mentors apprentices and junior technicians.

Skills

Diagnostics

Field repairs

Mechanical knowledge

Electrical systems

Hydraulic systems

Documentation

Customer service

Education

High School Diploma or GED

Tools

John Deere Diagnostic Tools

Service Advisor

Job description

Join the Greenway team and join a work environment that encourages growth, offers educational opportunities and competitive benefits. We are a team of hardworking individuals who have a common goal of serving exceptional customer experience while creating an enjoyable work environment.The Service Technician will independently perform basic/complex diagnostics, service repairs and maintenance work on customer and/or dealer-owned agricultural equipment/outdoor power equipment.Job DescriptionOverviewThe Service Technician will independently perform basic/complex diagnostics, service repairs and maintenance work on customer and/or dealer-owned agricultural equipment/outdoor power equipment.ResponsibilitiesPerforms diagnostics and repairs on John Deere equipment.Performs repairs in the field as required.Develop a thorough understanding of all technology offerings.Accountable for billable time and thorough documentation of diagnostics and repairs performed on repair orders.Participate in Training programs required by Greenway Equipment to develop and advance skills and knowledge.Follows all safety rules and regulations in performing work assignments.Prepares all reports and forms required in conjunction with work assignments.Will maintain current product knowledge of John Deere and competitive products.Maintains condition of vehicles, inventory, tools and equipment.Mentors Service Technician Apprentices and junior Service Technicians.QualificationsBasic understanding of, and experience with, mechanical, electrical, and hydraulic systems used in John Deere equipment.Experience using special tools and following Technical Manual procedures.Ability to diagnose technical issues.Experience with basic computer functions such as Service Advisor or equivalent computer based diagnostic tools.Positive attitude and a desire to deliver an exceptional customer experienceExcellent skills in operating vehicles and equipment used for diagnostic purposes.Positive attitude and a desire to deliver an exceptional customer experience.High School Diploma, GED, or equivalent experience.Ability to work extended hours and weekends.Help us continue to meet our two Guiding Principles of Building a Sustainable Business while providing an Exceptional Customer Experience.It is the policy of Greenway not to discriminate against any applicant for employment, or any employee because of age, color, sex, disability, national origin, race, religion, or veteran status.