Service Technician

Greenway Equipment; Searcy (AR); On-site; USD 42,000 - 65,000; Full time

Job summary

Greenway Equipment in Arkansas is seeking a Service Technician to independently perform basic and complex diagnostics, service repairs and maintenance on customer and dealer-owned agricultural and outdoor power equipment, including John Deere.

Responsibilities include diagnostics and repairs in the field, maintaining documentation, staying current on technology, and mentoring apprentices, while following safety rules and delivering exceptional customer service.

Qualifications

• Basic understanding of mechanical, electrical, and hydraulic systems.
• Experience using special tools and following Technical Manual procedures.
• Ability to diagnose issues.
• Experience with Service Advisor or similar diagnostic software.
• Positive attitude and commitment to customer satisfaction.
• Excellent vehicle operation skills for diagnostic work.
• High school diploma or equivalent.
• Willingness to work extended hours and weekends.

Responsibilities

• Performs diagnostics and repairs on John Deere equipment.
• Performs repairs in the field as required.
• Develop a thorough understanding of all technology offerings.
• Accountable for billable time and thorough documentation of diagnostics and repairs performed on repair orders.
• Participate in Training programs required by Greenway Equipment to develop and advance skills and knowledge.
• Follows all safety rules and regulations in performing work assignments.
• Prepares all reports and forms required in conjunction with work assignments.
• Will maintain current product knowledge of John Deere and competitive products.
• Maintains condition of vehicles, inventory, tools and equipment.
• Mentors Service Technician Apprentices and junior Service Technicians.

Skills

Mechanical systems

Electrical systems

Hydraulic systems

Diagnostics

Tool utilization

Customer service

Vehicle operation

Education

High School Diploma or GED

Tools

Service Advisor

Diagnostic tools

Job description

Join the Greenway team and join a work environment that encourages growth, offers educational opportunities and competitive benefits. We are a team of hardworking individuals who have a common goal of serving exceptional customer experience while creating an enjoyable work environment.

The Service Technician will independently perform basic/complex diagnostics, service repairs and maintenance work on customer and/or dealer-owned agricultural equipment/outdoor power equipment.

Job Description

Overview

The Service Technician will independently perform basic/complex diagnostics, service repairs and maintenance work on customer and/or dealer-owned agricultural equipment/outdoor power equipment.

Responsibilities

• Performs diagnostics and repairs on John Deere equipment.

• Performs repairs in the field as required.

• Develop a thorough understanding of all technology offerings.

• Accountable for billable time and thorough documentation of diagnostics and repairs performed on repair orders.

• Participate in Training programs required by Greenway Equipment to develop and advance skills and knowledge.

• Follows all safety rules and regulations in performing work assignments.

• Prepares all reports and forms required in conjunction with work assignments.

• Will maintain current product knowledge of John Deere and competitive products.

• Maintains condition of vehicles, inventory, tools and equipment.

• Mentors Service Technician Apprentices and junior Service Technicians.

Qualifications

• Basic understanding of, and experience with, mechanical, electrical, and hydraulic systems used in John Deere equipment.

• Experience using special tools and following Technical Manual procedures.

• Ability to diagnose technical issues.

• Experience with basic computer functions such as Service Advisor or equivalent computer based diagnostic tools.

• Positive attitude and a desire to deliver an exceptional customer experience

• Excellent skills in operating vehicles and equipment used for diagnostic purposes.

• Positive attitude and a desire to deliver an exceptional customer experience.

• High School Diploma, GED, or equivalent experience.

• Ability to work extended hours and weekends.

Help us continue to meet our two Guiding Principles of Building a Sustainable Business while providing an Exceptional Customer Experience.

It is the policy of Greenway not to discriminate against any applicant for employment, or any employee because of age, color, sex, disability, national origin, race, religion, or veteran status.