SERVICE TECHNICIAN

Elevate Healthcare; Sarasota (FL); On-site; USD 50,000 - 75,000; Full time

Job summary

The Service Technician at Elevate Healthcare ensures healthcare simulation products operate safely, accurately, and reliably through testing, calibration, troubleshooting, repairs, and preventive maintenance.

Working with Engineering, Manufacturing, Quality, and Customer Support, you will verify instructions and specifications, document results, and contribute to continuous improvement and new product introductions in a manufacturing, laboratory, or service environment.

Qualifications

• Knowledge of analog and digital electronic systems.
• Ability to troubleshoot electrical, electronic, and mechanical systems.
• Experience using diagnostic and calibration equipment.
• Familiarity with Microsoft Windows and macOS operating systems.

Responsibilities

• Perform functional testing, calibration, verification, and validation of healthcare simulation equipment.
• Troubleshoot, diagnose, and repair mechanical, electrical, and electronic issues using established procedures and technical documentation.
• Verify products meet engineering specifications, quality standards, and customer requirements prior to shipment or return to service.

Skills

Electronics theory

Troubleshooting

Documentation

Education

Associate degree in Electronics

Tools

Diagnostic equipment

Calibration equipment

Job description

The Service Technician supports Elevate Healthcare's mission of making the world safer, healthier, and more productive by ensuring the quality, reliability, and performance of healthcare simulation equipment. This role is responsible for testing, calibrating, troubleshooting, repairing, and validating products prior to shipment or return to service. Working collaboratively with Engineering, Manufacturing, Quality, and Customer Support teams, the Service Technician helps ensure products meet company quality standards and customer expectations.

Job Purpose Summary:

The Service Technician exists to ensure healthcare simulation products operate safely, accurately, and reliably throughout the manufacturing and service lifecycle. This role supports product quality and customer satisfaction by performing technical testing, calibration, troubleshooting, repairs, and preventive maintenance while contributing to continuous improvement initiatives.

Key Responsibilities

• Perform functional testing, calibration, verification, and validation of healthcare simulation equipment.
• Troubleshoot, diagnose, and repair mechanical, electrical, and electronic issues using established procedures and technical documentation.
• Verify products meet engineering specifications, quality standards, and customer requirements prior to shipment or return to service.
• Perform preventive maintenance, inspections, and routine servicing of equipment.
• Interpret technical drawings, schematics, service manuals, and work instructions to complete repairs and testing activities.
• Utilize diagnostic tools and test equipment to identify root causes of equipment failures.
• Document testing results, repair activities, calibration records, and service history accurately within company systems.
• Collaborate with Engineering, Manufacturing, Quality, and Customer Support to resolve product issues and improve product performance.
• Identify recurring product issues and recommend corrective actions or process improvements.
• Support new product introductions, engineering changes, and validation activities as assigned.
• Maintain assigned tools, test equipment, and work areas in accordance with company standards.
• Ensure compliance with company quality systems, safety procedures, regulatory requirements, and operational policies.
• Provide technical support for internal teams and, when required, assist with field service activities.
• Perform other duties as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Required Qualifications:

• Knowledge of analog and digital electronic systems.
• Ability to troubleshoot electrical, electronic, and mechanical systems.
• Experience using diagnostic and calibration equipment.
• Familiarity with Microsoft Windows and macOS operating systems.
• Basic understanding of computer networking concepts.
• Experience with CRM or service management applications preferred.
• Ability to read and interpret wiring diagrams, schematics, engineering drawings, and technical documentation.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent attention to detail and commitment to quality.
• Effective written and verbal communication skills.
• Ability to prioritize multiple assignments while meeting deadlines.
• Strong customer service orientation and collaborative work style.
• Ability to frequently stand, walk, bend, reach, and use hands for detailed technical work.
• Ability to lift, carry, push, or pull up to 50 pounds.
• Visual acuity sufficient to inspect small electronic components and perform precision testing.
• Ability to safely operate testing equipment and hand tools.
• Comply with all company safety rules, policies, and procedures.
• Adhere to quality management system requirements and applicable regulatory standards.
• Maintain the confidentiality and security of proprietary company and customer information.
• Follow all applicable environmental, health, and safety requirements.
• Perform all duties in accordance with Elevate Healthcare's Code of Business Conduct and organizational values.
• Primarily performed in a manufacturing, laboratory, or service environment.
• Overtime may be required based on production and customer service needs.

Required Education and/or Experience:

• Associate degree in Electronics, Biomedical Technology, Engineering Technology, or a related technical field preferred.
• Equivalent combination of education and relevant technical experience will be considered.
• Two (2) or more years of experience in equipment testing, calibration, repair, or technical service preferred.
• Experience supporting medical devices, healthcare equipment, industrial electronics, or related technical products is preferred.

About the Company

Elevate Healthcare was recently added to the Madison Medical portfolio of companies in February of 2024 with the acquisition from CAE corporation. Elevate designs, manufactures, and services healthcare simulation products used to educate nurses, doctors and medical professionals on the proper techniques and procedures to have confidence and competence in the life saving moments that matter. Currently, society is facing a significant shortage of nurses and doctors needed to treat an aging world population. Medical errors represent the third largest cause of death in the United States. Elevate plays a critical part in reducing medical errors and expanding the workforce for healthcare professionals to improve patient outcomes. Elevate serves all the major nursing and medical programs at hospitals, universities, nursing schools, medical schools, medical associations and medical technology manufacturers worldwide.

Madison Industries Holdings LLC is one of the largest and most successful privately held companies in the world. Driven by a mission to make the world safer, healthier, and more productive, the company is uniquely designed to foster, empower, and build exceptional companies and teams that are essential to collective health and well- being.

Founded 25 years ago by Larry Gies, Madison Industries has morphed from a "buy, build, sell" model prevalent among venture capital and private equity firms, into partnerships that mutually benefit customers, employees and the business owners who join it. Madison’s goal is to build something truly remarkable that will long outlast all of us. Through Madison’s strategy, the company has grown into an international manufacturing powerhouse. It has built market leaders in the filtration, medical, safety, healthcare simulation, industrial equipment, process improvement, instruments & controls, plastics, energy, and indoor air quality industries with combined enterprise value of nearly $20 billion. Its footprint spans across Europe, Asia and the Americas operating over 300 facilities in 40+ countries, with over 18,000 engaged employees.

Madison/Elevate Culture

Elevate is on a mission to make the world safer, healthier, and more productive by inspiring positive outcomes in healthcare. We are committed to an entrepreneurial culture built on a foundation of trust and a strong bias for action. The team at Elevate is committed to building something truly remarkable that long outlasts us while coaching others to reach their highest potential.

Elevate is part of the Madison Medical platform which has built its reputation by fostering three key attributes: Trust, Bias for Action, Entrepreneurial.

Elevate’s Values

Trust

Trust – Honesty and transparency are essential to the way we do business. We work with and build management teams we believe in and don’t add arrogancy, complacency or bureaucracy to the mix. We also believe in the power of the team and how critical trust is in that relationship. We work as hard for the person on our left and the person on our right as we do for ourselves. Consequently, our teams operate at the highest level of engagement and are inspired by our mission and their leaders.

Trust is:

• Open, honest, and transparent.
• Ethics and integrity are assumed, and anything less is not tolerated.
• We meet all our commitments.
• We are a team, and we can rely on each other.
• We are what we do, and we do what we say

Trust isn’t:

• An environment in which we have no oversight, approvals or control. Trust is a cultural attribute, not a management method.
• A set of rules and policies. Trust is earned, not legislated.

Bias for Action

Bias for Action – Unless you continually work, evolve and innovate, you will learn a quick and painful lesson from someone who has! Consequently, we lean forward and challenge the status quo. And if there is an opportunity for us to make the world safer, healthier or more productive, we move quickly. In fact, we close our acquisitions in less than 30 days, providing minimal disruption to the companies with which we partner.

Bias for Action is:

• Bold and ambitious. We inject speed and velocity into our processes.
• We are not victims of things which we cannot control. We control outcomes through our own actions.
• We act with imperfect information; confident in our ability to adjust as necessary.
• We embrace change and see it as an opportunity to improve.

Bias for Action isn’t:

• Reckless decision making for the sake of speed.
• Ready, shoot, aim.

Entrepreneurial

Entrepreneurial – Madison Industries is an operating company owned by the team that runs it. Madison has over 900 owner leaders in its ecosystem. The company is not publicly traded, so no quarterly earnings reports. It is not private equity, so no artificial 3-5 year timelines, which means you can build your company for the long term. Businesses are run locally by the entrepreneurial teams who have an 'owner's mindset' and are closest to the customer, product and the team best positioned to make decisions. Therefore, we partner and not acquire; consequently, the name stays on the door and the management team remains in place. This incredible ecosystem of companies will remain a part of the Madison family long after we are gone, ensuring that our companies can continue their missions.

• We are self-reliant. We are gritty and tenacious.
• We have passion and perseverance for our long-term goals
• We are all salespeople at heart – and in our defined roles. 100% of our team members have the responsibility to be salespeople and to focus on customers.
• We are optimistic and believe we will be successful.
• We are adaptable and not set in our ways. We learn, grow and find ways to reinvent ourselves as circumstances change.
• We are ambitious. We want to great things and have great impact on the world.
• An attitude and approach to thinking that actively seeks out change, rather than waiting to adapt to change. It’s a mindset that embraces critical questioning, innovation, service and continuous improvement.
• Creativity and unwillingness to accept that there is not a better way. Constantly questioning. Constantly striving for improvement.
• Healthy paranoia – that leads to continuous innovation, improvement, and the like.
• Anticipatory and proactive – we constantly strive to be ahead of the curve.
• Recognition that we live in an "and" world, not an "or" world – our business requires us to balance multiple priorities with ambiguity and risk. We embrace this paradox and create operating constructs that allow us to make good decisions in that reality.

Entrepreneurial isn’t:

• A sense of entitlement.
• A free pass to do whatever you want because you are acting like an "owner".
• An operating construct that has no oversight, no central authority and no hierarchy.
• A product of the kinds of businesses or sizes of companies from which we came.

Elevate is an Equal Opportunity Employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.