Patient Care Coordinator : High-Volume Multispecialty Practice

Madison Medical and Sports Rehabilitation Center; Madison (NJ); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

401(k)

Medical, dental, and vision insurance

Paid time off

Professional development

Referral program

Free parking

Performance-based growth opportunities

Job summary

A healthcare organization in Madison, NJ is looking for a skilled Patient Liaison to connect patients and providers while managing operations. Candidates must have at least 5 years in patient-facing roles, strong organizational and communication skills, and knowledge of insurance benefits. The role offers performance-based growth opportunities with a strict schedule and rotating weekend availability. Competitive benefits include medical insurance and paid time off.

Qualifications

• Minimum 5 years in patient-facing roles within hospitals or high-end private practices.
• Strong knowledge of insurance benefits and out-of-network models required.
• Exceptional communication and organizational skills are a must.

Responsibilities

• Serve as the primary contact for new and active patients.
• Manage patient scheduling and provider calendars efficiently.
• Educate patients on insurance benefits and financial expectations.

Skills

Communication skills

Organizational skills

Adaptability

Customer service

Problem-solving

Tools

Microsoft Teams

EMR systems

Outlook

Job description

Company: Madison Medical

Location: Madison, NJ

Job Type: Full-Time, In-Person

About Madison Medical

Madison Medical is a physician-led, multidisciplinary practice delivering world-class, out-of-network care. Our model integrates advanced sports medicine, medical wellness, rehabilitation, and concierge-level service to produce exceptional clinical outcomes and an elevated patient experience.

We operate at the intersection of clinical excellence, operational precision, and modern systems. Every patient interaction reflects our commitment to professionalism, discretion, and thoughtful care coordination.

We are building a forward-thinking healthcare organization where technology, systems, and accountability support, not replace, great people.

Position Overview

We are seeking a highly capable Patient Liaison to serve as a key connector between patients, providers, and internal teams. This role is foundational to patient experience, operational flow, and practice growth.

The position begins with front‑facing patient operations and is intentionally designed to evolve into a broader liaison role with expanded responsibility across departments. Growth in this role is performance-based, not tenure-based.

This role is ideal for someone who:

• Thrives in fast-paced, high-accountability environments
• Takes ownership instead of taking things personally
• Adapts quickly as systems, workflows, and expectations evolve

This is not a passive or purely customer-service role.

Work Schedule (Required)

This role requires strict schedule reliability and rotating weekend availability. The schedule is fixed and non‑negotiable:

• Monday: 8:30 AM – 5:00 PM
• Tuesday: 7:00 AM – 3:30 PM
• Thursday: 7:00 AM – 6:00 PM (split shifts)
• Friday: 7:30 AM – 1:30 PM
• Saturday: 8:30 AM – 1:00 PM (rotating)

Consistent attendance and punctuality are critical to success in this role.

How We Work at Madison Medical

• Systems matter more than opinions
• Clarity beats chaos
• Technology is a daily tool, not a disruption
• Feedback is direct, professional, and timely
• Change is constant and supported

You are expected to use our tools and workflows, not work around them.

Core Responsibilities

• Serve as the primary point of contact for new, returning, and active patients
• Manage patient scheduling and provider calendars with efficiency and clinical awareness
• Oversee front desk operations including check‑in, check‑out, and intake
• Coordinate patient onboarding, mapping, and follow‑up across multidisciplinary care plans
• Educate patients on insurance benefits, out-of-network coverage, and financial expectations
• Coordinate internal and external referrals with accurate documentation
• Maintain compliant documentation in CureMD
• Serve as a central communication hub using Outlook, Microsoft Teams, and RingCentral
• Utilize internal systems (SharePoint, reporting tools) to track patient progress
• Partner with clinical, administrative, and billing teams to optimize patient flow
• Maintain discretion and professionalism with sensitive information
• Remain calm, solution‑oriented, and composed in high-volume situations

Expectations for All Team Members

• Follow documented workflows and systems
• Use technology tools as designed
• Receive feedback professionally and apply it quickly
• Communicate clearly and without defensiveness

This Role Is a Strong Fit If You…

• Value structure, accountability, and clarity
• Adapt quickly to new systems and expectations
• Stay solution-focused under pressure
• Communicate professionally, without ego
• Take pride in supporting high-performing teams

This Role Is Not a Fit If You…

• Struggle with punctuality or schedule consistency
• Resist structured workflows or feedback
• Prefer informal or inconsistent environments
• Avoid accountability when things get busy
• Expect roles to remain static

Qualifications & Experience

• Minimum 5 years in patient-facing roles within hospitals, high‑end private practices, out-of-network multidisciplinary practice
• Strong knowledge of insurance benefits and out-of-network models
• Experience with patient mapping and referral coordination
• Proficiency with EMR systems and Microsoft/Teams platforms
• Exceptional communication and organizational skills
• 401(k)
• Medical, dental, and vision insurance
• Paid time off
• Professional development and tuition reimbursement
• Referral program
• Free parking
• Performance-based growth opportunities

AI & Automation Addendum — How We Work at Madison Medical

We are building a modern healthcare organization designed for the future, not the past.

At Madison Medical, we believe great care happens when humans and technology work together. We use AI, automation, and data not to replace people, but to remove friction, reduce burnout, and elevate judgment.

What This Means for You

• AI is a daily co-pilot, not a buzzword
• Automation protects time for patient care and coordination
• Technology is something you learn, practice, and improve, not avoid
• Change is constant—and actively supported

Expectations Around AI & Systems

• Use AI tools provided by the organization (e.g., ChatGPT, Copilots) to work smarter
• Follow automated and documented workflows
• Learn new systems as they are introduced
• Think critically and validate AI-supported outputs
• Suggest improvements when you see inefficiencies

Growth Mindset Is Non-Negotiable

Your role will evolve.

Our systems will evolve.

Healthcare will evolve.

We value:

• Curiosity over comfort
• Initiative over resistance
• Ownership over excuses

Final Note

This role requires consistency, professionalism, and adaptability.

We build systems that support excellence and we expect our team members to engage fully with them.

“We don’t manage personalities. We build systems and hire people who thrive within them.”