Service Technician

STERIS Healthcare United States; San Jose (CA); Remote; USD 70,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Service Technician to join their remote team. This role involves troubleshooting and repairing medical equipment in hospital settings, providing essential support to ensure optimal performance. Ideal candidates will possess strong mechanical skills and a commitment to customer service. With a flexible schedule and a comprehensive benefits package, this opportunity not only offers competitive pay but also the chance to make a significant impact in healthcare. Join a forward-thinking company that values your expertise and dedication to improving patient outcomes.

Benefits

Market-competitive pay

Paid time off and holidays

Healthcare, dental, and vision benefits

Company vehicle, cell phone, and laptop

Tools, uniforms, and equipment

Disability coverage

401(k) with company match

Maternity & paternal leave

Pet insurance

Tuition reimbursement

Qualifications

• 4+ years of relevant work experience in mechanical/technical roles.
• Valid driver's license and ability to pass background checks.

Responsibilities

• Troubleshoot and repair medical equipment in hospitals.
• Collaborate with teams to enhance customer experience.

Skills

HVAC Repair

Mechanical Skills

Electrical Skills

Customer Service

Communication Skills

Education

High School Diploma or GED

Tools

Basic Computer Skills (Windows, email, mobile apps)

Tools and Equipment

Job description

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About STERIS

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Summary

Are you mechanically inclined with a knack for hands-on work? Do you enjoy a flexible schedule and working independently, but also have the support of a team? The Equipment Service Technician is a remote-based, customer-facing role, primarily working inside hospitals. You will troubleshoot and repair medical equipment used in surgical procedures and support installation of complex mechanical, electro-mechanical, and electronic units.

Ideal candidates might have experience in HVAC repair, mechanics, maintenance, refrigeration, boilers, chillers, equipment repair, diesel and automotive repair, aviation repair, plumbing, electrical, etc.

Location

This is a remote, customer-facing position. Candidates must be based in California to support and service our customers within this territory.

Responsibilities

1. Perform troubleshooting, repairs, and maintenance of STERIS and competitor equipment, systems, and components.
2. Manage time effectively, prioritizing customer and business needs to complete various service tasks.
3. Collaborate with cross-functional teams to escalate issues, comply with regulatory requirements, and document troubleshooting processes.
4. Provide customers with information, pricing, and repair options; build relationships to enhance customer experience and identify sales opportunities.
5. Support various locations within the territory based on service agreements and customer needs.

Requirements

• High School Diploma or GED with 4+ years of relevant work experience, including 2 years in a mechanical/technical role. Certifications or military experience may substitute.
• Valid driver’s license and ability to meet background and physical assessments for credentialing.
• Customer service and team engagement experience.
• Effective communication skills.
• Basic computer skills (Windows, email, mobile apps).
• Flexibility for a schedule that may include overnights, early/late hours.

What We Offer

We provide a comprehensive benefits package supporting health, well-being, and financial security, including:

• Market-competitive pay
• Paid time off and holidays
• Healthcare, dental, and vision benefits
• Company vehicle, cell phone, and laptop
• Tools, uniforms, and equipment
• Disability coverage
• 401(k) with company match
• Maternity & paternal leave
• Additional benefits such as pet insurance, tuition reimbursement, and career advancement opportunities

Compensation

Pay range: $70,000 - $80,000, plus potential bonuses. Rates depend on experience, education, certifications, and other factors.

Equal Opportunity Employment

STERIS is committed to equal employment opportunity and affirmative action, ensuring fair treatment regardless of race, color, religion, age, disability, or other protected categories.