Service Technician

Hamilton Medical; Reno (NV); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Paid vacation and sick time

401(k) program

Tuition reimbursement

Job summary

Hamilton Medical is seeking a Service Technician to perform high quality repairs of electromechanical ventilation systems. You will work with customers, documenting service activities and ensuring devices return to service promptly.

The role demands independent work ethic, strong communication, and adherence to GMP. Occasional overnight travel may be required for large projects, within a nationwide service network.

Qualifications

• Requires excellent communication skills (verbal, listening, written).
• Attention to detail and commitment to quality are essential.
• Able to work independently and stay self-motivated.
• Must be able to lift up to 75 pounds as needed.

Responsibilities

• Perform repairs, calibrations, and preventive maintenance of Hamilton Medical ventilation products in a service center environment.
• Provide professional technical phone support for customers nationwide.
• Collaborate with customers, sales teams, and clinical staff for pre- and post-sale support.
• Document service activities accurately and timely.
• Assist Service Coordinator with depot repairs tracking and expediting.

Skills

Communication

Attention to detail

Independent worker

Quality focus

Self-motivated

Education

Associate degree in electronics

Electronics certificate

Tools

Oscilloscope

Flow analyzer

Electrical safety tester

Gauges

Job description

Company Overview

Hamilton Medical was founded in 1983 with a clear mission: to enhance the lives of patients on respirators and support the caregivers who serve them. Our focus is on developing ventilation technologies that prioritize safety, effectiveness, and lung protection. We are dedicated to easing the burden on healthcare professionals who work tirelessly every day, helping critically ill patients recover and regain their health. We are committed to helping medical teams deliver the best respiratory care ‑ to anyone, anywhere.

Responsibilities

As a Service Technician with Hamilton Medical, you will have a direct impact on patient care by performing high quality repairs of electromechanical systems in medical devices. You will communicate directly with customers and prove that they are in good hands. This role manages its own workflow, so a successful Service Technician is self-motivated, able to work independently, and takes initiative by moving equipment between workstation and racks, documenting service, and following up with customers. Feel a sense of accomplishment knowing the devices you repair will go back into service for humans in need.

Essential Functions

• Perform repairs, calibrations, and preventative maintenance of Hamilton Medical ventilation products in a service center environment.
• Provide professional, courteous technical phone support for customers nationwide.
• Work closely with customers, sales teams, and clinical staff to provide ongoing support pre- and post-sale.
• Utilize hand tools and diagnostic equipment, including an oscilloscope, flow analyzer, electrical safety tester, and/or gauges.
• Report problems and perform root cause analysis on instrument failures.
• Provide accurate and timely documentation of service performed.
• Help Service Coordinator track and expedite depot repairs.
• Adhere to quality assurance standards and practices while following good manufacturing practices (GMP).
• Always maintain a safe and orderly work area.
• In very rare cases, overnight travel may be necessary to support large projects.
• Other duties as assigned.

Qualifications

Required

• Excellent communication skills (verbal, listening, and written), including the ability to interface effectively with customers.
• Meticulous attention to detail.
• Self-motivated and able to work independently.
• Dedicated to quality.
• Occasionally exert up to 75 pounds of force; frequently exert negligible amount of force; frequently lift, carry, push, pull or otherwise move objects.

Preferred

• Basic understanding of ventilation.

Education/Experience

Required

• Associate degree in electronics, biomedical electronics technology, or certificate from accredited electronics school, or equivalent combination of education and experience.

Preferred

• Experience working in a service center and/or production environment.
• Experience using an oscilloscope, flow analyzer, electrical safety tester, and/or gauges.
• Previous hospital or biomedical experience.

About Hamilton

• Established, stable, and reliable company.
• Comprehensive benefits package: medical, dental, vision insurance; paid vacation and sick time; disability insurance; 401(k); tuition reimbursement; and more.
• Engaging and innovative design projects.
• Strong opportunities for professional growth.
• Commitment to sustainable design practices.
• Personal Protective Equipment (PPE) may be required (provided by employer).
• Drug and background screenings required.

Equal Employment Opportunity - It is the policy of this organization to provide equal employment opportunities to all qualified applicants without regard to race, creed, color, national origin, sex, age 40 and over, disability, marital status, sexual orientation, gender identity, genetic information, citizenship status, religious preference, or veteran status in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations.